[Hiring] Hotel Booking Agent REMOTE USA
Position: Hotel Booking Agent
Date posted: 2025-05-12
Industry: hospitality
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Location: Philadelphia, PA, United States, REMOTE
Company: Po-Enterprises
Description:
Hotel Booking Agent (Remote)
Philadelphia, PA
We are seeking a motivated and detail-oriented Remote Hotel Booking Agent to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Agent, you will assist customers with booking hotel accommodations, answering inquiries, and providing excellent support to ensure a seamless experience for all clients.
Responsibilities:
- Assist customers with booking hotel rooms and related services through phone, email, or online channels.
- Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
- Address customer concerns or inquiries with professionalism and courtesy.
- Ensure all bookings are processed accurately and in a timely manner.
- Collaborate with hotel partners to resolve issues and improve booking efficiency.
- Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
- Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.
Qualifications:
- Previous experience in a customer service or reservations role is preferred.
- Strong communication skills (both verbal and written).
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Basic knowledge of hotel booking platforms and reservation systems is a plus.
- High attention to detail and commitment to providing an excellent customer experience.
- Self-motivated and able to work independently with minimal supervision.
- Availability to work flexible hours, including weekends and holidays as needed.
Benefits:
- Performance-based bonuses.
- Health and wellness benefits (specific benefits may vary by location).
- Development opportunities to advance your career.
- Work-from-home flexibility with a collaborative team environment.
How to Apply:
If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we encourage you to apply!
