[Hiring] Warranty Administrator REMOTE USA

Position: Warranty Administrator

Date Posted: September 11, 2025

Industry: Home Services / Warranty / Customer Support

Employment Type: Full Time

Experience: 1–2 years (office / customer service experience preferred)

Qualification: High school diploma or equivalent required; Associate degree in Business (preferred)

Salary: $17.00 – $19.00 per hour

Location: United States (Remote)

Company: Frontdoor  

Description:
Company Overview:
Frontdoor is focused on simplifying home repair and protection for homeowners through branded programs like American Home Shield and its app-based repair platform. Backed by decades of industry experience, Frontdoor connects homeowners with pre-qualified contractors and provides tools (including Streem technology) to troubleshoot, schedule, and resolve home system and appliance issues.

Role Summary:
We are hiring a Warranty Administrator who will learn and apply warranty terms and processes to support builders, homeowners and internal stakeholders. The role requires clear communication, strong problem-solving, and the ability to handle escalated warranty disputes while delivering excellent customer service. This position offers an opportunity to manage a variety of warranty cases and grow within a collaborative team.

Core Responsibilities:

• Provide exceptional customer service to builders, homeowners and internal partners via phone and email.
• Review warranty terms and claims, advise parties on responsibilities, and explain contractual guidelines.
• Manage the warranty resolution process, gathering documentation, investigating facts, and facilitating conciliation between homeowners and builders/sellers.
• Prepare and submit claims to the warranty insurer after thorough review.
• Mediate and negotiate solutions for complex warranty disputes with professionalism and empathy.
• Document all case activity clearly and maintain comprehensive case files to meet audit and compliance requirements.
• Ensure SLAs are met by coordinating follow-ups and tracking progress with necessary parties.
• Draft written correspondence that explains Construction Performance Guidelines and contractual obligations.
• Support month-end and audit activities by providing AP/claims documentation and reconciliations as needed.
• Recommend process improvements to streamline warranty case handling and improve customer outcomes.
• Perform other duties as assigned.

Qualifications & Skills:

• 1–2 years of office or client-facing experience; prior exposure to warranty, insurance, claims, or construction dispute resolution is a plus.
• Strong critical thinking and negotiation skills with experience in resolving escalated situations.
• Comfortable multi-tasking and managing competing priorities in a fast-paced environment.
• Attention to detail and methodical approach to reviewing technical information and applying contractual terms.
• Excellent written and verbal communication; able to draft clear, professional correspondence.
• Proficient with Microsoft Word, Excel and Outlook.
• High school diploma required; Associate degree in Business preferred.

Compensation & Benefits:

• Hourly pay range: $17.00 – $19.00 (actual pay depends on experience, skills, and location).
• Comprehensive benefits package available including medical, dental, vision, life, disability coverage, 401(k) matching, paid family leave, and other wellbeing programs (details discussed with recruiter).
• Remote, flexible work environment with potential eligibility for additional rewards and incentives.

Job Location: United States — 100% remote role.

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