[Hiring] Virtual Service Representative REMOTE USA
Position: Virtual Service Representative
Date Posted: 01 February 2026
Industry: Biotechnology / Pharmaceutical / Healthcare
Employment Type: Full Time
Experience: 2+ years pharmaceutical or B2B sales experience
Qualification: Bachelor’s degree or equivalent experience
Location: United States [REMOTE]
Company: Inizio Engage
Description:
We’re Hiring | Virtual Service Representative
Inizio Engage, a strategic engagement partner in healthcare, is seeking a motivated Virtual Service Representative to support a leading biotechnology company. This role focuses on executing strategic plans, managing product access, and fostering relationships with healthcare professionals.
Key Responsibilities:
• Support field teams with strategic initiatives and campaigns.
• Assist in transitioning brand presence from retail to specialty pharmacy partners.
• Manage client materials including co-pay cards, marketing campaigns, and patient support resources within assigned territories.
• Establish professional phone presence, build rapport, and maintain productive business relationships.
• Adapt to new therapeutic areas, business channels, and organizational changes.
• Leverage customer networks, resources, and tools to expand connectivity and engagement.
• Maintain accurate data entry for customer interactions and follow-up actions per client policies.
• Meet call productivity metrics and optimize daily call activity to achieve sales objectives.
• Communicate product information clearly and accurately, demonstrating knowledge of specialty pharmacy networks.
• Complete required product training and meet performance expectations to service client customers effectively.
• Communicate with Virtual Sales Manager, Field Regional Sales Manager, and field counterparts regarding project progress.
• Execute sales strategies in compliance with Federal Healthcare Program requirements, FDA regulations, and client policies.
Requirements:
• Bachelor’s degree or equivalent experience.
• 2+ years of pharmaceutical or B2B sales experience.
• Prior virtual or contact center sales experience required.
• Strong technical acumen and work ethic.
• Ability to build rapport quickly with a positive, adaptable attitude.
• Open to feedback for continuous performance and skill improvement.
About Inizio Engage:
Inizio Engage specializes in commercial, strategic, and creative engagement solutions for healthcare. Their global team combines local expertise, data, science, and technology to help clients improve treatment outcomes and enhance patient, provider, and payer engagement. The company values empowerment, teamwork, integrity, innovation, and resilience, encouraging alignment between employees’ personal values and organizational culture.
Benefits:
• 401(k)
• Paid paternity leave
• Disability insurance
• Medical, dental, and vision coverage
• Employee discounts and exclusive promotions
• Recognition programs and awards
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
