[Hiring] Virtual Medical Assistant / Patient Advocate REMOTE USA
Position: Virtual Medical Assistant / Patient Advocate
Date Posted: September 15, 2026
Industry: Healthcare / Telehealth / Patient Support
Employment Type: Full Time
Experience: 1–2 years of experience in patient-facing administrative, healthcare, customer service, or operations roles
Qualification: Bachelor’s Degree preferred
Salary: USD $28/hour
Location: United States (REMOTE)
Company: Ro
Description:
Ro is a direct-to-patient healthcare company focused on making healthcare more accessible through telehealth, laboratory services, pharmacy support, and ongoing patient care. The company is seeking a Full-Time Virtual Medical Assistant / Patient Advocate to join its Care Delivery team and provide high-quality non-clinical support to patients and healthcare providers.
The selected candidate will act as a key connection point between patients, providers, pharmacies, and insurance partners. This role requires strong communication skills, attention to detail, and the ability to solve patient-related issues while providing a smooth and supportive healthcare experience.
Key Responsibilities:
• Provide empathetic support to patients by answering non-clinical questions and helping them navigate their healthcare journey.
• Assist healthcare providers with non-clinical administrative tasks within electronic medical record systems.
• Review, triage, reassign, and resolve patient messages accurately and efficiently.
• Investigate complex patient situations and coordinate with clinical teams, pharmacies, insurance providers, and operational departments.
• Assist patients with non-clinical prescription-related issues, including benefits verification and prior authorizations.
• Communicate clear next steps and solutions to patients regarding their care experience.
• Collaborate with internal teams to improve service quality and operational performance.
• Identify recurring patient concerns and provide feedback to improve workflows.
• Participate in new initiatives and projects focused on improving patient support.
Requirements:
• 1–2 years of experience in patient-facing administrative, healthcare, customer service, or operations roles.
• Strong written and verbal communication skills with the ability to explain information clearly and professionally.
• Excellent problem-solving abilities with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced work environment.
• Experience using technology platforms, digital tools, and electronic health record (EHR) systems is preferred.
• Ability to review AI-generated content for accuracy and effectively use approved AI tools.
• Experience with health insurance plans, benefits verification, and prior authorizations is preferred.
• Patient-facing Medical Assistant or relevant healthcare experience is preferred.
• Bachelor’s Degree is preferred.
• Proficiency with collaboration tools such as Google Workspace and Slack.
• Adaptable mindset with the ability to work in a changing environment.
• Willingness to participate in holiday work rotation.
Benefits:
• Medical, dental, and vision insurance.
• OneMedical membership.
• Healthcare and Dependent Care Flexible Spending Account (FSA).
• 401(k) retirement plan with company match.
• Flexible Paid Time Off (PTO).
• Wellbeing stipend.
• Paid parental leave and fertility benefits.
• Pet insurance.
• Student loan refinancing support.
• Virtual wellness resources for mindfulness, counseling, and fitness.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
