[Hiring] Virtual Customer Support Agent (Chat) REMOTE USA
Position: Virtual Customer Support Agent (Chat)
Date Posted: October 29, 2025
Industry: Customer Service / Remote Support
Employment Type: Full Time
Experience: Previous experience in customer service, support, or related field
Qualification: Estimated Qualification like High School Diploma or Equivalent; additional certifications in customer service or related fields are a plus
Location: Los Angeles, CA, United States – REMOTE
Company: The Ward Team
Description:
The Ward Team is seeking a friendly, adaptable, and detail-oriented Virtual Customer Support Agent to join our growing remote team. This role is perfect for someone who thrives in a dynamic remote environment and is passionate about delivering exceptional support through chat, email, and phone.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via chat, email, and phone.
- Resolve customer issues efficiently while ensuring a positive experience.
- Maintain accurate records of customer interactions in the company’s CRM system.
- Collaborate with internal teams to address customer concerns and feedback.
- Assist in identifying process improvements to enhance the customer experience.
- Stay up to date on product knowledge, company policies, and best practices.
Required Skills & Qualifications:
- Previous experience in customer service, support, or related field.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and high attention to detail.
- Comfortable working independently in a remote environment.
- Proficient in using computers, CRM software, and communication tools.
- Ability to manage multiple tasks efficiently and meet deadlines.
Preferred Qualifications:
- Experience in virtual or remote customer support roles.
- Familiarity with support ticketing systems and live chat platforms.
- Multilingual skills are a plus.
Work Schedule:
- Flexible full-time hours with availability to work across different shifts.
Why Join Us:
- Fully remote, flexible work environment.
- Opportunity to grow with a supportive team.
- Competitive pay and benefits (if applicable).
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
