[Hiring] Virtual Chat Support Associate REMOTE USA

Position: Virtual Chat Support Associate

Date Posted: August 28, 2025

Industry: Customer Service / Virtual Support / Technology

Employment Type: Full Time

Experience: 1+ years in chat support or customer service

Qualification: High school diploma or equivalent

Salary: $17-21/hour

Location: Atlanta, GA, United States [Remote Position]

Company: Steven Lacey Concept Solutions

Description:
Steven Lacey Concept Solutions is seeking a dedicated Virtual Chat Support Associate to join our remote team. This full-time role involves providing live chat support to customers nationwide, helping them with inquiries, technical issues, and product-related questions. The ideal candidate is detail-oriented, quick to respond, and adept at handling multiple tasks simultaneously while maintaining high-quality service.

Key Responsibilities:

  • Respond to customer inquiries through live chat platforms in real-time
  • Provide technical assistance and accurate product information
  • Process orders, returns, and account updates efficiently
  • Resolve customer complaints and escalate complex issues when necessary
  • Maintain high chat response speed and quality standards
  • Document all customer interactions accurately in the CRM system
  • Collaborate with team members to develop effective customer solutions

Requirements:

  • High school diploma or equivalent
  • Minimum 1 year of experience in chat support or customer service
  • Excellent written communication skills
  • Fast and accurate typing speed (40+ WPM)
  • Strong multitasking capabilities
  • Effective problem-solving and conflict resolution skills
  • Reliable internet connection and quiet home office environment

Technical Requirements:

  • Computer running Windows 10 or Mac OS
  • High-speed internet with at least 25 Mbps
  • Dual monitor setup preferred
  • Backup internet connection recommended
  • Familiarity with chat software platforms

Compensation & Benefits:

  • $17-21 per hour based on experience
  • Full-time: 40 hours per week guaranteed
  • Comprehensive health benefits
  • Paid time off and holidays
  • Performance bonuses
  • Career advancement opportunities

Schedule:

  • Monday-Friday, 8 AM – 5 PM
  • Some weekend availability required
  • Rotating shift options may be available
  • Consistent full-time hours

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