[Hiring] Systems Administrator I REMOTE USA
Position: Systems Administrator I
Date Posted: 09-08-2025
Industry: Information Technology / Systems Administration
Employment Type: Full Time
Experience: 2+ years in end-user desktop support and infrastructure systems management
Qualification: Associate’s or Bachelor’s degree in IT or related field, or equivalent professional experience
Location: Remote, United States
Company: RedHelm
Description:
RedHelm, in partnership with Ideal Integrations/1Path, is seeking a dedicated Systems Administrator I to join its team. The organization operates on the foundation of four core values — Integrity, Excellence, Accountability, and Teamwork — which guide its culture and success. This role involves providing professional, high-quality desktop and server support through multiple channels, including phone, email, and in-person assistance. The position is responsible for provisioning, configuring, troubleshooting, and maintaining systems hardware, software, and infrastructure while supporting clients’ specific needs.
Key Responsibilities
- Deliver desktop troubleshooting, printer management, and software administration
- Manage Active Directory user accounts, password resets, and group assignments
- Administer Microsoft portals, licensing, and account setups
- Implement and maintain security best practices such as MFA, anti-spam tools, and endpoint protection
- Oversee virtual desktop environments (DaaS, vCloud, vCenter) and perform VM power cycles
- Support network troubleshooting, ISP coordination, and hardware RMA processes
- Run documented automation scripts using NCentral Automation Manager
- Keep detailed records in Atlas and IT Glue, adhering to company processes
Soft Skills
- Strong customer service orientation and interpersonal skills
- Clear written and verbal communication abilities
- Skilled in problem-solving, multitasking, and documentation
- Ability to explain technical details to non-technical stakeholders
- Works effectively with minimal supervision
- Familiarity with ticketing systems is advantageous
Technical Requirements
- Hands-on experience with Windows 10/11, Windows Server (2012–2019), and Microsoft 365
- Proficiency with Active Directory, Office suites, and line-of-business applications
- Basic networking knowledge (TCP/IP, devices, configurations)
- Experience supporting iOS and Android mobile devices
- Hardware installation, support, and vendor liaison skills
- Basic understanding of backup systems, MFA, SSO, and web security
- Mac OS support experience is a plus
Preferred Qualifications
- Technology-focused Associate’s or Bachelor’s degree
- Relevant IT certifications such as CompTIA A+ or Network+
Additional Information
RedHelm cannot provide visa sponsorship for H1B holders in the U.S. The company is committed to equal opportunity employment, ensuring inclusivity and non-discrimination for all candidates.
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