[Hiring] Support Technician REMOTE USA
Position: Support Technician
Date Posted: August 13, 2025
Industry: Multilingual Communication / Technology / Customer Support
Employment Type: Full Time
Experience: Not Specified
Qualification: Bachelor’s degree or equivalent work experience
Location: Arkansas, United States REMOTE
Company: Interprefy
Description:
Interprefy is a pioneering company in remote simultaneous interpretation and multilingual solutions, enabling seamless communication for events, meetings, and conferences worldwide. With clients like the White House, Google, UEFA, and even the ISS, we empower global interactions through cutting-edge technology.
Key Responsibilities:
• Provide technical assistance to interpreters, speakers, and attendees during global events to ensure smooth communication experiences.
• Troubleshoot and resolve technical challenges efficiently to keep events on schedule.
• Manage smaller events independently and assist Senior Technicians with complex setups.
• Collaborate with international colleagues across time zones to ensure flawless event delivery.
• Participate in ongoing training programs to develop technical and operational expertise.
Working Hours and Flexibility:
• Model 1: Monday to Friday, 8-hour shifts (1-hour break included)
• Model 2: Tuesday to Thursday, 12-hour shifts (1 hour 45-minute break), plus 4 hours on either weekend day
Shifts are scheduled weekly to balance work-life flexibility and operational needs.
Requirements:
• Bachelor’s degree or equivalent experience
• English proficiency B2 minimum; additional languages are a plus
• Reliable fixed broadband connection (100 Mbps download / 20 Mbps upload)
• Minimum 16 GB RAM, CPU: Intel i5 8th gen / Ryzen 5 3rd gen or better
• Windows 10 Pro+ or macOS High Sierra+; latest Chrome or Edge browser
• Strong communication skills and a customer-focused mindset
• Ability to work independently and follow guidance from team leads
• Curiosity, adaptability, problem-solving skills, and a collaborative attitude
What We Offer:
• A mission-driven, remote-first global work environment
• Exposure to cutting-edge technology in multilingual communication
• Opportunities for personal and professional growth
• Flexible work schedules and hardware provided for remote work
• Inclusive and diverse culture fostering creativity and innovation
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