[Hiring] Support Specialist I REMOTE USA
Position: Support Specialist I
Date posted: 2025-06-01
Industry: Financial Technology
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Bachelor’s Degree holder
Salary: $23.00 per hour
Location: United States, REMOTE
Company: Recruitment via Talentify
Description:
Hiring Support Specialist I (Remote)
United States
About the job
Employer Industry: Financial Technology (FinTech)
Why Consider This Job Opportunity
- Salary up to $23.00 per hour
- Opportunity for career advancement and growth within the organization
- Fully remote position with flexibility
- Supportive and collaborative work environment
- Chance to work with a passionate team dedicated to customer satisfaction
What To Expect (Job Responsibilities)
- Effectively resolve customer inquiries in a considerate and timely manner via email, phone, and chat
- Compose thoughtful, personalized responses for a variety of customer requests
- Triage incoming requests and identify trends in customer issues to flag for the team
- Document bugs for the Engineering teams and contribute to process improvements
- Actively participate in team goals and share knowledge through mentorship and collaboration
What Is Required (Qualifications)
- Must be located within the greater Salt Lake City, UT area
- Passionate about customer support and its role in a customer-centric team
- Strong verbal and written communication skills
- Ability to communicate technical problems clearly and tactfully
- Demonstrated empathy, diplomacy, and poise under pressure when addressing customer issues
How To Stand Out (Preferred Qualifications)
- Bachelor’s degree
- Experience in FinTech
- Prior experience in a customer-facing role, ideally in a support function
- Currently hold or have recently held a Series 7 and/or 63 securities license
- Willingness to work overtime
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