[Hiring] Support Engineer REMOTE USA
Position: Support Engineer
Date Posted: March 21, 2026
Industry: Information Technology / Software / Customer Support
Employment Type: Full Time
Experience: 1+ Years
Qualification: Bachelor’s Degree in Computer Science, IT, or related field preferred
Salary: $75,000 – $100,000 per year
Location: United States (Remote)
Company: Close
Description:
Close is a fast-growing CRM company that has been helping businesses streamline their sales process since 2013. The company operates as a fully remote, bootstrapped, and profitable organization, focused on building tools that help small and scaling businesses succeed without unnecessary complexity.
They are currently looking for a Support Engineer who is both technically skilled and customer-focused, someone who enjoys building solutions while also working closely with customers to solve real-world problems. This role is a blend of engineering and customer support, where innovation and automation play a central role.
The Support Engineering team operates in a unique model where part of the time is spent assisting customers, and the rest is dedicated to building tools, automation, and AI-driven solutions that improve support efficiency and product experience.
Key Responsibilities:
• Develop and maintain Python-based tools and automation for tasks such as data cleaning, reporting, and system integrations
• Take ownership of technical issues, investigating and implementing end-to-end solutions
• Handle customer support queries, including API-related issues, integrations, and troubleshooting
• Contribute to improving the company’s API ecosystem through documentation and real-world insights
• Build internal tools and customer-facing features, including AI-powered automation systems
• Collaborate in identifying inefficiencies and turning manual processes into automated solutions
• Write clear bug reports and support engineering teams with reproducible issues
Requirements:
• At least 1+ year of experience in Python programming with real-world applications
• Strong understanding of APIs, data flow, and web systems
• Experience in automation, scripting, or building internal tools
• Excellent communication skills with a strong customer-first mindset
• Ability to work independently in a fully remote and async environment
• Comfortable using AI tools but also capable of manual debugging and problem-solving
• Must be located within US time zones (ET, CT, MT, or PT)
Benefits:
• Competitive salary with performance-based bonus opportunities
• 5 weeks of paid time off plus annual increases
• Paid parental leave for both primary and secondary caregivers
• Paid sabbatical after 5 years of service
• Health, dental, and vision insurance (for US employees)
• 401(k) retirement plan with company match (6% with immediate vesting)
This is a unique opportunity for individuals who want to combine engineering with customer interaction, while contributing to meaningful automation and product innovation in a remote-first environment.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
