[Hiring] Support Analyst REMOTE USA
Position: Support Analyst
Date Posted: August 2, 2025
Industry: Healthcare Technology / IT Support
Employment Type: Full Time
Experience: 3+ years
Qualification: Associate degree in Computer Science or related field preferred
Salary: $24.00 – $27.00 hourly
Location: REMOTE, United States
Company: ScriptPro
Description:
Join the Innovation at ScriptPro – Support Analyst (Remote Role)
ScriptPro is where cutting-edge technology meets meaningful work. We specialize in developing and supporting advanced robotic systems and software that are transforming pharmacies across the United States and Canada. As part of our Customer Service division, you’ll be immersed in a fast-paced and collaborative environment that thrives on problem-solving, innovation, and impact.
We are actively seeking a Support Analyst to be a key contributor to our technical support team. This is a remote, work-from-home position, open to candidates based anywhere in the U.S., with occasional travel when necessary. You’ll troubleshoot issues across various platforms and play a vital role in helping pharmacies operate more efficiently and effectively.
Reporting To: Supervisor, Technical Support
Work Schedule: Monday through Friday, 7:00 AM – 3:30 PM CST
Key Responsibilities:
- Deliver responsive and professional support for inquiries related to ScriptPro products and services
- Perform technical diagnostics and resolve system and software issues (POS, third-party insurance, credit card processing, SQL databases, etc.)
- Provide support via remote tools such as BOMGAR, SecureLink, and Windows Remote Desktop
- Troubleshoot Windows OS issues, SQL queries, and network connectivity problems
- Manage and prioritize support tickets using helpdesk systems like Oracle and Siebel
- Communicate troubleshooting steps and resolutions clearly with both technical and non-technical users
- Recommend workflow optimizations based on pharmacy operations and best practices
- Proactively monitor systems for performance issues and coordinate resolutions
- Collaborate with onsite technicians and manage logistics for part replacements
- Maintain detailed records and documentation with high data accuracy
- Uphold exceptional customer service and build lasting client relationships
Required Qualifications:
- Associate degree in computer science or a related field (preferred)
- At least 3 years of relevant technical support experience
- Proficiency with Windows OS (Windows 7/10, Server 2012/2016), hardware troubleshooting, and networking
- Working experience with SQL query syntax and database operations
- Skilled in using remote support tools like BOMGAR, SecureLink, or similar
- Typing speed of at least 50 WPM
- Strong communication and interpersonal abilities
- Highly organized with the ability to prioritize multiple tasks
- Previous experience working in SLA-driven support environments
- Familiarity with CRM and ticketing tools such as Oracle or Siebel
- Consistent attendance, reliability, and a positive team attitude
Preferred Skills:
- Background in pharmacy or healthcare IT support
- IT certifications (A+, Network+, MCITP Windows OS, etc.)
- Experience in inventory or order management
- Understanding of outpatient pharmacy operations
Remote Work Requirements:
- Stable high-speed internet with a hard-wired connection
- Quiet, distraction-free home workspace
- Ability to join video meetings with webcam enabled
- Willingness to travel occasionally if required
Post-Offer Requirements:
- Successful completion of a comprehensive background check
- Ability to obtain Department of Defense security clearance (reference: Standard Form 85)
Compensation & Benefits:
- Competitive hourly rate: $24.00 – $27.00
- Health coverage including medical, dental, vision, short-term disability, and company-paid life & long-term disability insurance
- Access to an on-site gym and the Vitality Wellness Program
- Paid Time Off (PTO), 9 paid holidays, paid parental leave, and volunteer hours
- 401(k) retirement plan with company matching
- Employee Assistance Program and wellness initiatives
- Regular team events, product discounts, and more
Working Conditions:
Expect extended screen time and routine office equipment usage. Must be able to sit for long periods, use hands for detailed work, and occasionally bend or lift. This role demands strong problem-solving and adaptability in a constantly evolving environment.
ScriptPro is an Equal Opportunity Employer. We value diversity and do not discriminate based on race, religion, gender, age, disability, veteran status, or any other protected category. Visa sponsorship is not available, and all applicants must be authorized to work in the U.S.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
