[Hiring] Sr. Product Specialist REMOTE USA

­­­­Position: Sr. Product Specialist

Date posted: 2025-06-02

Industry: Other

Employment type: Full Time

Experience: 10 plus year            

Qualification: Bachelor’s Degree is required

Salary: $116,370.00 – $129,300.00/yr

Location: Phoenix, AZ, United States, REMOTE

Company: CSAA Insurance Group

Description:

Hiring Sr. Product Specialist – Remote

Phoenix, AZ

About the job

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life’s uncertainties, and we’re proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Sr. Product Specialist! Join us and support CSAA IG in achieving our goals.

Your Role: Consultant to department/group in resolving difficult problems. Leads project teams through analysis, formulation of recommendations and write-ups prior to release. Responsible for implementation of goals and objectives and provides input to timetable for deliverables. Directs discovery, evaluation and makes recommendations (and presentations) for changes.

As a Sr. Product Specialist in State Product Management, you will be the subject matter expert influencing the personal lines auto and property product performance in your assigned states. You will help drive profitable growth by identifying business needs, formulating solutions to business problems and ensuring product compliance. You will be conducting research, creating and maintaining product documents and documentation, and working with internal and external customers to successfully roll projects out to your markets.

Your Work

• Subject Matter Expert charged with identifying emerging trends and issues. Works in highly consultative role and presents issues to senior management. Typically assigned to complex, cross-functional projects and provides mentorship and training to less seasoned team members.
• Performs complex analysis of assigned function or business area and translates findings into appropriate applications, such as process change, prototypes and analytic reports. Engages less senior staff to do preliminary work and report out findings.
• Provides interpretation and insight on proposals. Evaluates findings and guides outcome (cause-effect-effort to implement). Role is to be business consultant to client.
• Uses stellar research and analytical skills and ability to present to various management levels and train staff on logic used in new tools, approaches to market changes and responding to legislative changes.
• Crafts complex policy language with minimal assistance from Legal.
• Builds relationships/collaborates with business partners within and across divisions (e.g., IT, Marketing, Departments of Insurance, etc.) and provides them with general direction and coordination for functional area.
• Reviews insurance policy contracts, documents, specifications, requirements, letters, reports, records, filings and/or other documentation created by others for adherence to regulatory, quality, and other standards.
• Assignments may vary.

Required Experience, Education And Skills

• Bachelor’s degree in business or other relevant subject or equivalent combination of education and experience
• 10+ years of analytical or other relevant experience in related industry; multiple functions experience is preferred
• Demonstrated leadership and mentoring experience essential
• Excellent negotiation and communication skills
• Ability to conduct meetings and deliver formal presentations
• Organizational skills and ability to work in a fast-paced environment
• Skills to coach, mentor, evaluate and provide training, guidance and constructive feedback to staff
• Basic knowledge of HR policies, procedures and regulations
• Superior analytical and processing skills with ability to review and direct analysis or produce other work product
• Expert knowledge of insurance concepts and strong strategic planning.

What would make us excited about you?

• MBA/Master’s degree in related field and/or CPCU designation
• Knowledge of insurance and ability to read and interpret complex laws and regulations CSAA IG product knowledge.
• 2 – 3 years leadership and mentoring experience
• Proven research and analytical (quantitative and/or qualitative) skills with ability to perform analysis and propose solutions to complex issues.
• Strong adaptability, multi-tasking, time management and project management skills.
• Proven oral and written communication skills, including composition, spelling and grammar.
• Ability to minimize, and not exacerbate, escalating situations.
• Ability to work in a team environment.
• Ability to coach and mentor co-workers and give feedback as required
• Proficiency in Microsoft Office Suite and Sharepoint.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Travels as needed for role, including divisional / team meetings and other in-person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must ave authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.