[Hiring] Sr. Manager – Customer Experience Dubai UAE
Position: Sr. Manager – Customer Experience
Date Posted: 22 January 2026
Industry: Technology / Customer Experience / E-commerce / Retail
Employment Type: Full Time
Experience: 10–12 Years in Customer Experience, Customer Success, or Service Operations
Qualification: Bachelor’s Degree in Business, Management, Marketing, or a Related Field
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates (Onsite)
Company: Confidential
Description:
We are seeking an experienced Sr. Manager – Customer Experience to join a leading tech giant in Dubai. This is an onsite role for a highly skilled professional who can lead, strategize, and optimize customer experience operations across the organization.
Key Responsibilities
- Own and evolve the end-to-end customer experience strategy, from onboarding through retention
- Lead and manage customer service operations, ensuring exceptional responsiveness and customer satisfaction
- Develop CX frameworks, KPIs, and performance measurement tools to continuously improve customer interactions
- Drive initiatives to enhance loyalty, reduce churn, and elevate overall customer experience
Requirements:
- 10–12 years of relevant experience in customer experience, customer success, or service operations, preferably within retail, e-commerce, or lifestyle brands
- Proven ability to lead CX teams and deliver measurable improvements in customer satisfaction and loyalty
- Strong knowledge of CX platforms, CRM systems, and service technologies (e.g., Zendesk, Salesforce, Freshdesk)
- Excellent leadership, communication, and strategic thinking skills
- Ability to work onsite in Dubai
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
