[Hiring] Sr Claims Adjuster REMOTE USA
Position: Sr Claims Adjuster
Date Posted: September 3, 2025
Industry: Insurance / Home Warranty
Employment Type: Full Time
Experience: 10+ years
Qualification: Bachelor’s degree (B.A.) or equivalent combination of education and work experience in property/casualty insurance or home warranty insurance
Salary: $67,400 – $75,000 USD
Location: United States, REMOTE
Company: Frontdoor, Inc.
Description:
Company Overview:
Frontdoor, Inc. is transforming the way homeowners maintain and repair their most valuable asset — their home. As the parent company of American Home Shield, the category leader in home service plans, Frontdoor offers over 50 years of expertise in protecting homeowners from unexpected system and appliance breakdowns. The Frontdoor app, powered by Streem technology, connects homeowners with pre-qualified experts in real-time for video consultations, providing DIY tips, discounts, and convenient home maintenance solutions.
Role Overview:
We are seeking a Sr Claims Adjuster to manage and resolve complex home warranty claims. The ideal candidate will communicate with homeowners, builders, field adjusters, engineers, and contractors while evaluating new losses, overseeing repairs, negotiating settlements, and ensuring claims are processed accurately and efficiently. This position may also involve arbitration, litigation, and recovery efforts.
Key Responsibilities:
- Communicate professionally and timely with homeowners, builders, vendors, and internal teams.
- Conduct thorough investigations of new home workmanship, systems, and structural defect claims.
- Review warranty and insurance policy terms to make accurate coverage determinations.
- Manage claim files, establish loss and expense reserves, and analyze supporting data.
- Evaluate repair estimates, negotiate settlements, and resolve claims efficiently.
- Advise stakeholders on warranty responsibilities, expedite warranted repairs, and provide guidance.
- Maintain accurate and timely electronic claim records.
- Follow claim procedures and guidelines.
- Pursue recovery opportunities and participate in arbitration as required.
- Handle increasing complexity in claim management and may be assigned to specific builder accounts.
Required Skills:
- Current Property and Casualty License with ability to maintain continuing education.
- Strong telephone and written communication skills with empathy and professionalism.
- Analytical and problem-solving capabilities with attention to detail.
- Knowledge of industry standards, policies, and procedures.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in Microsoft Office Suite.
- Capability to work virtually in a home-office environment.
Preferred Skills:
- Experience in Home Warranty, Property, or General Liability claims.
- Proficiency in property estimating and evaluating repair estimates.
- Experience with arbitration, litigation, and national claims.
Physical Requirements:
- Ability to sit at a computer for up to eight hours a day.
- Occasional lifting, carrying, pushing, or pulling up to 10 pounds.
- Repetitive hand and finger movements, including typing and data entry.
Travel Requirements:
- 0–10% travel for company functions, arbitrations, or mediations.
Benefits:
- Holistic benefits package including medical, dental, vision, life, and disability insurance.
- Weight loss and smoking cessation programs.
- 401(k) with matching contributions.
- Employee stock purchase plan.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
