[Hiring] Sr. Business Systems Administrator REMOTE USA
Position: Sr. Business Systems Administrator
Date Posted: December 10, 2025
Industry: Information Technology / SaaS / Business Systems
Employment Type: Full Time
Experience: Minimum 3 years
Qualification: Salesforce Administrator Certification (ADM-201) required; Proven experience as a Business Systems Administrator or similar role
Salary: $85,000 – $95,000 per year
Location: United States [REMOTE]
Company: ClearCaptions, LLC
Description:
ClearCaptions, LLC is seeking a skilled and highly motivated Sr. Business Systems Administrator to join our 100% remote team. ClearCaptions is a pioneering company committed to improving the lives of seniors and individuals who are hard-of-hearing through cutting-edge phone captioning technology. The Sr. Business Systems Administrator will play a critical role in supporting, optimizing, and maintaining our Salesforce platform and associated business systems to drive efficiency and operational excellence.
Key Responsibilities:
• Manage day-to-day operations and maintenance of Salesforce.
• Develop, implement, and optimize Salesforce configurations, workflows, and customizations.
• Identify opportunities for automation and process improvement across the platform.
• Collaborate with Sales, Customer Experience, Business Operations, and IT teams to streamline business processes.
• Troubleshoot and resolve integration issues while maintaining system integrity.
• Administer and optimize RingCentral call center platform for enhanced communication efficiency.
• Provide technical support and guidance to Salesforce users across departments.
• Create and deliver training materials to improve user adoption and proficiency.
• Translate business requirements into effective Salesforce solutions.
• Monitor system performance and recommend scalable improvements.
• Maintain compliance with company policies, industry regulations, and data security best practices.
• Document system configurations, processes, and integrations in collaboration with Business Operations.
• Serve as primary contact for Salesforce-related inquiries and support requests.
• Conduct QA testing and lead User Acceptance Testing (UAT) for new tools and applications.
• Manage and prioritize Salesforce Jira tickets and project-based assignments.
Qualifications:
• Minimum 3 years’ experience as a Salesforce Administrator.
• Salesforce Administrator Certification (ADM-201) required.
• Experience with user management, permission sets, profiles, and role hierarchies.
• Skilled in troubleshooting, system optimization, and third-party integrations.
• Knowledge of Salesforce Sales Cloud, Service Cloud, and Experience Cloud.
• Familiarity with data migration tools, reporting tools, and UAT processes.
• Experience in call center, customer service, or sales-driven organizations is a plus.
• Proficiency with Jira, MS Office, and modern communication tools (MS Teams).
• Strong verbal and written communication, problem-solving, and organizational skills.
• Ability to work independently, handle multiple priorities, and maintain confidentiality.
Work Environment & Physical Demands:
• 100% remote work from home.
• Extended periods of sitting, standing, walking (95–100%), keyboarding (70–90%), and viewing computer screens or devices (70–90%).
Benefits & Compensation:
• Competitive salary: $85,000 – $95,000/year based on experience and qualifications.
• Comprehensive benefits package; details available at www.clearcaptions.com/careers.
• Opportunities for professional growth in a collaborative, innovative, and inclusive environment.
Equal Opportunity:
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are made without regard to legally protected characteristics. Candidates must be authorized to work in the U.S. without sponsorship.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
