[Hiring] Specialist, Customer Success Support REMOTE USA
Position: Specialist, Customer Success Support
Date Posted: December 3, 2025
Industry: E-commerce / Customer Service / Furniture Retail
Employment Type: Full Time
Experience: Not Specified
Qualification: Estimated Qualification: Bachelor Degree holder or equivalent experience in customer service or related field
Location: Canton, GA, United States (REMOTE)
Company: Ubique Group
Description:
Ubique Group, a dynamic and digitally-forward furniture company with over 20 years of experience, is seeking a Specialist in Customer Success Support to join our fully remote team. Our company prides itself on delivering exceptional furniture solutions while ensuring a seamless and rewarding customer journey. The role is essential in managing orders, cancellations, and modifications, ensuring that all customer and dealer communications are handled efficiently and with the highest quality.
Key Responsibilities:
- Interact with internal and external customers to provide order updates, confirmations for modifications, and cancellations.
- Manage customer success queue, including inputting up to 30 orders and resolving up to 30 cases daily.
- Review pending issues weekly to ensure timely resolution.
- Take appropriate actions to resolve customer concerns effectively.
- Maintain detailed and accurate records of customer inquiries and resolutions for each sales order or case.
Requirements:
- Excellent communication and active listening skills.
- Service-oriented mindset with strong problem-solving abilities.
- Proficiency with computers and ability to use up to three screens simultaneously.
- Ability to handle complex customer situations professionally and independently.
- Strong sense of integrity and dedication to customer satisfaction.
- Capable of working in a fast-paced, detail-oriented environment and meeting deadlines.
Physical Requirements:
- Prolonged periods of sitting and working on a computer.
- Ability to lift up to 15 pounds as needed.
Benefits:
- Fully remote position.
- Major medical, dental, and vision coverage with no waiting period.
- Employee Assistance Program.
- 401(k) with company match.
- Employee discounts on Ubique Group products at company cost.
- On-demand pay option available.
- 9 paid holidays plus 1 floating holiday annually, and up to 13 accrued PTO days per year.
Ubique Group is a D/V/F/M equal opportunity employer, committed to creating a diverse and inclusive work environment.
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