[Hiring] Service Desk Engineer Dubai UAE
Position: Service Desk Engineer
Date Posted: 16 October 2026
Industry: Information Technology (IT) / Managed Services
Employment Type: Full Time
Experience: 1–2 years
Qualification: Not Specified
Salary: AED 5,000 – AED 7,500 per month (Estimated)
Location: Dubai, United Arab Emirates
Company: VaporVM
Description:
VaporVM is looking for a motivated Service Desk Engineer to join its on-site team in Dubai. This opportunity is ideal for IT professionals with 1–2 years of experience who have a solid understanding of service desk operations, infrastructure monitoring, and incident management. Immediate joiners are preferred.
The selected candidate will be responsible for monitoring ServiceNow queues, tracking incidents, managing IT infrastructure alerts, and coordinating with technical teams to ensure timely issue resolution. Strong communication skills, problem-solving abilities, and familiarity with ITIL practices are essential for this role.
Key Responsibilities:
• Monitor and manage the ServiceNow queue, including ticket triage, assignment, prioritization, and escalation.
• Track incidents, pending requests, backlog, and SLA compliance.
• Monitor network devices, servers, and IT infrastructure using ManageEngine OpManager.
• Investigate monitoring alerts and perform basic troubleshooting.
• Create and update ServiceNow tickets based on actionable monitoring alerts.
• Coordinate with technical teams to ensure timely incident resolution.
• Prepare daily monitoring reports and shift handover updates.
• Follow ITIL processes and incident management procedures.
Requirements:
• 1–2 years of relevant Service Desk or IT Support experience.
• Experience with ServiceNow ticket management.
• Knowledge of ManageEngine OpManager or similar infrastructure monitoring tools.
• Basic networking and troubleshooting knowledge.
• Understanding of SLAs, incident prioritization, and escalation procedures.
• Good communication, documentation, and problem-solving skills.
• Immediate joiners are preferred.
• Nationalities preferred: Indian and Sri Lankan.
• Strong knowledge of:
• ServiceNow ticket management and ITIL processes.
• ManageEngine OpManager and infrastructure monitoring.
• Network troubleshooting, SLA management, and incident escalation.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
