[Hiring] Senior Tolling Specialist REMOTE USA
Position: Senior Tolling Specialist
Date Posted: August 18, 2025
Industry: Transportation / Infrastructure / Tolling Systems
Employment Type: Full Time
Experience: 10+ years in toll back office/customer service centers, toll operations, or high-transaction industries
Qualification: Bachelor’s degree in Finance, Business, Computer Science, or a related discipline
Salary: $180,000 – $210,000
Location: Boston, MA, United States REMOTE / Hybrid
Company: GFT
Description:
[Overview:
GFT is recruiting a Senior Tolling Specialist to join our transportation team. This hybrid/remote role leads tolling programs and operational improvements across systems, providing subject-matter expertise on interoperability, finance, compliance and commercial back-office/customer service center operations. The position supports transformative roadway projects that enhance mobility and ensure accurate, reliable toll collection.
Primary Responsibilities:
• Act as an advisory lead on toll programs, providing operational and implementation oversight for commercial back-office systems and customer service center operations.
• Perform complex data and business-process analyses to identify efficiency opportunities and translate findings into actionable recommendations.
• Develop analytical tools, pricing models, and feasibility studies; prepare clear summaries and present findings to clients and stakeholders.
• Draft and review procurement and program documents (RFPs, system assessments, test plans, software release notes, etc.) that may become public records.
• Support design, testing, installation and oversight of commercial back-office and customer service center implementations.
• Provide subject matter input across the toll system lifecycle—from current state assessment to future planning, technology selection, and operations oversight.
• Participate in project management, internal reporting, and business development activities, including proposal responses and industry networking.
What You’ll Bring:
• Bachelor’s degree in finance, business, computer science or related field.
• 10+ years of hands-on experience with toll back-office/customer service centers, toll operations, or other high-transaction sectors (transit, payments, CRM).
• Advanced Microsoft Office skills (Excel, PowerPoint, Visio, Teams) and strong data manipulation ability (PivotTables, complex formulas).
• Deep knowledge of CBOS functions—telephony, CRM, payment processing, account management, invoicing, interoperability and collections.
• Demonstrated ability to analyze revenue/expense data, perform cost/benefit analysis, and develop pricing proposals.
• Familiarity with CRM platforms, workflow analysis, APIs/ICDs and system integration methods.
• Experience with Power BI, SQL or similar data-extraction and reporting tools is a plus.
• Strong written/verbal communication skills and comfort preparing client-facing documentation and public deliverables.
Preferred / Valuable Experience:
• Extensive background in tolling customer service centers and operations, including performance metrics and workforce management strategies.
• Knowledge of interagency reconciliation, settlement, exception handling and E-ZPass Inter-CSC specifications.
• Understanding of regulatory frameworks and the ability to translate statutes into operational recommendations.
Compensation & Benefits:
• Salary range: $180,000 – $210,000 (dependent on experience and location).
• Hybrid/remote work model with occasional travel for site visits or meetings.
• Comprehensive benefits: medical, dental, vision, disability, life insurance, 401(k) with company match, PTO, parental leave, tuition reimbursement, wellness programs, and potential incentive compensation.
• Professional development support and access to internal/external training.
Work Details:
• Employment Status: Full-Time
• Core Business Hours: 8:00 AM – 5:00 PM (role may require flexibility)
• Location: Hybrid or Remote (occasional travel to project sites)
Equal Opportunity & Legal Notes:
GFT is an Equal Opportunity Employer and considers all qualified applicants without regard to protected characteristics. Applicants in certain U.S. jurisdictions (Los Angeles County, City of San Francisco, State of California) will be considered in accordance with local fair chance hiring ordinances. Employment is contingent on successful completion of a criminal background check where required.
How to Apply / Contact:
Please apply via GFT’s careers page or the company’s official application process. Shortlisted candidates will be contacted for next steps.]
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