[Hiring] Senior Customer Service Executive Dubai UAE
Position: Senior Customer Service Executive
Date Posted: December 11, 2025
Industry: Logistics / Freight Forwarding / Customer Service
Employment Type: Full Time
Experience: Minimum 5 years (Customer Service in Freight Forwarding mandatory)
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Time Global Shipping
Description:
Time Global Shipping is seeking an experienced and motivated Senior Customer Service Executive to join our team in Dubai. This role is ideal for a logistics professional with strong communication skills, proven experience in freight forwarding, and the ability to lead a team while working efficiently in a fast-paced environment.
Key Responsibilities
- Oversee customer service operations for freight forwarding clients, ensuring timely and accurate communication.
- Manage client inquiries, track shipments, and resolve issues promptly to maintain high levels of customer satisfaction.
- Lead and mentor a small team, providing guidance and support to achieve departmental goals.
- Coordinate with internal departments and external partners to ensure smooth logistics processes.
- Maintain detailed records of customer interactions, shipment statuses, and service issues.
- Contribute to process improvements to enhance operational efficiency and client experience.
Requirements
- Minimum 5 years of experience in customer service within the freight forwarding or logistics industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to build effective relationships with clients and team members.
- Ability to lead a team and work under pressure in a fast-paced environment.
- Detail-oriented with strong organizational and problem-solving abilities.
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