[Hiring] Senior Claims Representative REMOTE USA
Position: Senior Claims Representative – REMOTE
Date Posted: August 15, 2025
Industry: Risk Management / Insurance / Logistics
Employment Type: Full Time
Experience: Five (5) years or more experience in Casualty Claims
Qualification: Bachelor’s degree in a related field (Adjuster License(s) are a plus)
Salary: $75,000 – $80,000
Location: Concord, NH, United States (REMOTE)
Company: Ryder System, Inc.
Description:
Ryder System, Inc. is seeking a Senior Claims Representative to manage complex and mid-to-high exposure bodily injury and property damage claims under Ryder’s self-administered liability program. This role involves investigating and adjusting claims, directing defense counsel, independent adjusters, experts, and other vendors throughout the claims-handling process.
Key Responsibilities:
• Investigate and adjust claims, directing outside defense counsel, independent adjusters, and experts.
• Supervise vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure proper handling of claims according to jurisdiction.
• Advise the Claims Manager on law changes affecting Ryder’s liability program.
• Assist Claims Manager in identifying exposures and recommending solutions.
• Maintain ongoing communication with field operations, legal counsel, safety managers, customers, insurance carriers, and third-party claimants.
• Collaborate with the Law Department on significant cases and provide updates to field operations personnel.
• Recommend and set reserves to reflect probable ultimate payout based on documented file developments.
• Complete detailed and quality internal reports.
• Routinely interact with primary and excess insurance carriers, and re-insurers according to reporting thresholds.
Additional Responsibilities:
• Perform other duties as assigned.
Skills and Abilities:
• Proven ability to manage mid-to-high exposure claims.
• Strong customer relationship management skills.
• Commitment to customer-focused principles.
• Excellent interpersonal, verbal, and written communication skills.
• Comprehensive understanding of relevant laws, regulations, medical and legal terminology.
• Strong claim technical and negotiation skills, able to handle claimants and plaintiff attorneys effectively.
Compensation & Benefits:
• Salary: $75,000 – $80,000, influenced by experience, education, certifications, and market data.
• Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, disability insurance.
• Paid time off for vacation, illness, bereavement, family and parental leave.
• Tax-advantaged 401(k) retirement savings plan.
• Eligibility for annual bonus, commission, and/or long-term incentive plans based on role.
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