[Hiring] Retention Executive – Front of House Department Abu Dhabi UAE
Position: Retention Executive – Front of House Department
Date Posted: December 15, 2025
Industry: Fitness / Hospitality / Customer Experience
Employment Type: Full Time
Experience: Minimum 2 years in retention, sales, or customer relationship management
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: AED 5000 to 10000
Location: Abu Dhabi, United Arab Emirates
Company: Spira Club
Description:
We’re hiring
- Job Title: Retention Executive (Front of House Department)
- Location: Spira Club – Abu Dhabi
- Position Type: Full-Time
About the Role:
Spira Club is seeking an energetic and people-oriented Retention Executive to become part of our Front of House team. In this role, you will be responsible for managing the complete member lifecycle — from the first welcome to renewals — ensuring every member receives a personalized, positive, and engaging experience throughout their journey with us.
Key Responsibilities:
- Conduct welcome, follow-up, and renewal calls with members in a professional and friendly manner.
- Monitor, track, and actively improve member retention rates and overall satisfaction.
- Manage reminders, process membership renewals, and reconnect with expired or inactive members.
- Gather member feedback and work closely with internal teams to enhance the overall member experience.
- Assist Front of House operations during busy periods while maintaining high service standards.
- Ensure all member records and interactions are accurately documented and up to date.
Requirements:
- At least 2 years of experience in retention, sales, or customer relationship management (experience in fitness or hospitality is an advantage).
- Strong communication, follow-up, and problem-solving abilities.
- Confident, proactive personality with a genuine passion for fitness and customer service.
- Fluency in both English and Arabic is mandatory.
What We Offer:
- Competitive salary plus commission structure.
- Opportunities for professional growth and career development.
- 6 working days per week.
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