[Hiring] Retail Trainer Dubai UAE
Position: Retail Trainer
Date Posted: August 31, 2025
Industry: Retail / Fashion
Employment Type: Full Time
Experience: 5+ years
Qualification: Bachelor’s degree in Business Administration or related field
Salary: AED 4000 to 7000
Location: Dubai / Abu Dhabi, United Arab Emirates
Company: Westlake Group
Description:
Role Overview
We are looking for an enthusiastic and experienced Retail Trainer to join Westlake Group’s retail learning & development function. You will design and deliver practical training that raises product knowledge, selling skills, customer service standards and ensures consistent brand execution across stores.
What You’ll Do
- Create and deliver structured training programs, workshops, and coaching sessions for retail staff at multiple locations.
- Conduct on-the-floor coaching, classroom sessions and refresher trainings to embed best practices.
- Develop training materials — presentations, manuals, checklists and short e-learning modules — to support consistent learning.
- Assess trainee performance via role-plays and on-the-job observations, providing clear, actionable feedback and follow-up plans.
- Collaborate with store managers and regional leads to identify skills gaps, build development plans and measure the impact of training on KPIs.
- Ensure adherence to brand, merchandising and service standards at all retail touchpoints.
- Track and report training effectiveness using metrics such as sales uplift, conversion rates and customer service scores.
Candidate Profile & Requirements
- Education: Bachelor’s degree in Business Administration or a related discipline.
- Experience: Minimum 5 years in fast-fashion retail or a similar retail environment with demonstrable training experience.
- Proven ability to design engaging training and confidently present to teams and leadership.
- Strong presentation, communication and coaching skills; comfortable facilitating both in-person and digital sessions.
- Organized, proactive and results-oriented with a focus on measurable improvements in store performance.
- Proficiency with MS Office and familiarity with digital training tools is a plus.
Why Join
This role provides an opportunity to influence store performance across Dubai and Abu Dhabi by building capability, driving service excellence, and shaping a high-performance retail culture.
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