[Hiring] Reservation Supervisor Dubai UAE
Position: Reservation Supervisor
Date Posted: September 3, 2025
Industry: Hospitality & Tourism
Employment Type: Full Time
Experience: 3–5 years in reservations/front office/hospitality, including 1–2 years in a supervisory role
Qualification: Diploma/Degree/Certificate in Hospitality or a related field (preferred)
Salary: AED 4000 to 7000
Location: Dubai, United Arab Emirates
Company: EasyGo Holiday Homes
Description:
Overview:
Join a fast-growing holiday homes operator where you’ll lead day-to-day reservations and ensure every guest enjoys a smooth, professional booking journey. This role is ideal for a hospitality professional who thrives on operational excellence and guest satisfaction.
Key Responsibilities:
- Oversee daily reservations workflow, ensuring prompt, accurate handling of all bookings and modifications.
- Respond to guest inquiries and special requests, providing clear, friendly guidance across phone, email, and messaging channels.
- Administer OTA listings and PMS configurations, keeping inventory, rates, and content fully optimized and up to date.
- Compile and interpret reservations, pickup, and occupancy reports, highlighting trends and recommending actions to improve conversion and yield.
- Coordinate with operations and front office teamsto align arrivals, special notes, and service expectations.
Requirements:
- 3–5 years’ experience in reservations, front office, or broader hospitality operations.
- 1–2 years of proven team-leading or supervisory experience.
- Hands-on knowledge of OTA dashboards and PMS tools (e.g., channel management, rate mapping, inventory controls).
- Strong communication and people leadership, with the ability to multitask and perform under pressure.
- Fluent in English; Arabic is an advantage.
- Currently based in Dubai and available for on-site duties.
About EasyGo Holiday Homes:
We focus on memorable guest stays and a supportive, growth-oriented workplace. You’ll join a team that values collaboration, accountability, and continuous improvement.
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