[Hiring] Report Processor REMOTE USA
Position: Report Processor
Date Posted: December 9, 2025
Industry: Property Insurance / Claims Processing
Employment Type: Full Time
Qualification: Estimated Qualification like Bachelor Degree holder in English, Communications, Business, or related field
Location: Charlotte, NC, United States, REMOTE
Company: Alpine Intel
Description:
Alpine Intel, a leader in property insurance intelligence, is seeking a dedicated Report Processor to join our growing team in Charlotte, NC. We value a world-class employee culture and are committed to professional growth.
Key Responsibilities:
- Collaborate with field technicians to review and interpret assessment findings.
- Utilize automated estimating systems to prepare repair vs replacement appraisals for property damage.
- Compose comprehensive final reports detailing causes of damage, repair recommendations, and cost estimates.
- Respond to client inquiries regarding reports in a detailed and professional manner.
- Maintain detailed notations to clearly communicate findings to the team.
- Build and maintain strong working relationships with assessing technicians.
- Ensure a three-day turnaround per claim to maintain client satisfaction.
- Handle inbound calls and customer service escalations as required.
- Provide timely internal progress reports to management.
- Accept and implement feedback to improve reporting and processes.
- Perform additional duties as assigned.
Minimum Requirements:
- Ambitious and motivated to grow professionally.
- Bachelor’s degree in English, Communications, Business, or related field preferred.
- Strong written communication, grammar, and attention to detail.
- Experience in customer service and maintaining a positive attitude.
- Punctual, reliable, and coachable with a willingness to learn.
- Ability to handle frustrated callers gracefully and adapt to process changes.
- Proficient in Microsoft Word and Excel.
- Authorized to work in the United States without sponsorship.
- Must be able to pass federal and criminal background checks.
Physical Requirements:
- Work remotely using computer, telephone, and office equipment.
- Regularly required to sit, talk, or hear; frequently required to use repetitive hand motions, handle objects, stand, walk, reach, bend, or lift up to 25 pounds.
Benefits:
- Competitive compensation package
- Bonus opportunities
- Career growth and professional development
- Diverse and positive work environment
- Employee referral bonus
- Medical, vision, and dental insurance coverage
- 401(k) with match
- HSA and HRA employer contributions
- Paid parental leave
- Company-paid life insurance
- Short-term and long-term disability coverage
- Tuition reimbursement
- Paid time off and holidays
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