[Hiring] Quality Assurance Analyst (QA/QC) REMOTE USA
Position: Quality Assurance Analyst (QA/QC)
Date Posted: October 15, 2025
Industry: Quality Assurance / Customer Support / Call Center
Employment Type: Temporary / Remote
Experience: 3 years of related experience in call center monitoring, quality assurance, or customer service
Qualification: Associate’s Degree preferred (High School Diploma required)
Salary: $18.74 – $27.71 per hour
Location: United States, REMOTE
Company: Maximus
Description:
Maximus is currently seeking a Quality Assurance Analyst (QA) to support the CDC INFO program. This remote and temporary position is ideal for professionals experienced in call center quality monitoring who have strong analytical, organizational, and communication skills. The role involves applying established scoring guidelines to ensure quality and compliance across calls and written correspondence handled by Customer Service Representatives.
This is a temporary and fully remote role requiring your own computer or laptop. Tablets, iPads, and Chromebooks are not permitted. Candidates must also be available to work weekends and holidays as needed.
Essential Duties and Responsibilities:
• Conduct call monitoring sessions to ensure service meets CDC-INFO’s established quality and performance standards.
• Follow quality manuals and monitoring procedures to evaluate accuracy, professionalism, and compliance in customer interactions.
• Provide detailed feedback and recommendations based on call and email evaluations.
• Assess recorded and/or transcribed communications to determine service quality and adherence to company policies.
• Support supervisors in maintaining high-quality standards across their teams.
• Identify patterns or trends affecting quality performance and report findings to management.
• Participate in calibration sessions with the client and ensure consistency in scoring and feedback.
Education and Requirements:
• High school diploma or equivalent (Associate’s Degree preferred).
• 3+ years of relevant experience in quality assurance, customer service, or call center operations.
• Familiarity with quality assurance and continuous improvement methodologies.
• Strong organizational and communication skills with the ability to manage multiple tasks.
• Attention to detail and ability to meet monitoring deadlines.
• Excellent interpersonal and teamwork abilities.
• Knowledge of confidentiality protocols and proper handling of Personally Identifiable Information (PII).
Technical & Home Office Requirements:
• Must provide own equipment (computer or laptop, headset with microphone, and monitor).
• Operating System: Windows 10/11 or MacOS Big Sur (11.0.1+), Catalina (10.15), Monterey (12.3).
• Internet: Hardwired (Ethernet) connection with a minimum of 25 Mbps download and single upload speed.
• Work Environment: Private workspace with stable power supply; video calls may be required.
EEO Statement:
Maximus is an equal opportunity employer. We evaluate all qualified applicants without discrimination based on race, color, religion, sex, age, national origin, disability, veteran status, or any other protected category.
Pay Transparency:
Compensation varies by location in accordance with Department of Labor prevailing wage rates. Applicant salary history will not be used in determining compensation.
Accommodations:
If you require assistance during the hiring process due to a disability or medical condition, please contact People Operations at applicantaccommodations@maximus.com.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
