[Hiring] Quality Analyst REMOTE USA
Position: Quality Analyst
Date Posted: November 2, 2025
Industry: Quality Assurance and Performance Management
Employment Type: Full Time
Experience: 3+ years of relevant professional experience
Qualification: Estimated Qualification: Bachelor’s Degree in Quality Management, Business Administration, or related field (or equivalent experience)
Salary: $61,000 per year
Location: United States, REMOTE
Company: Pinnacle Method Consulting
Description:
Pinnacle Method Consulting — Quality Analyst (Remote)
Join a forward-thinking company specializing in quality assurance and performance management. As a Quality Analyst, you’ll play a key role in maintaining high operational standards, leveraging data insights, and ensuring compliance with quality metrics across business operations.
Why You Should Apply:
- Competitive salary up to $61,000 per year
- Fully remote work flexibility
- Opportunities for career advancement and skill development
- Comprehensive benefits package (medical, disability, life insurance, and retirement savings)
- Collaborative and supportive work culture focused on continuous improvement
- Hands-on experience using AI tools and technologies for quality management
Key Responsibilities:
- Perform detailed internal audits to verify compliance with quality assurance standards.
- Partner with operational teams to update and refine procedures as business needs evolve.
- Track and analyze performance metrics, identifying gaps and implementing corrective measures.
- Monitor customer and agent interactions, ensuring adherence to established quality expectations.
- Provide actionable feedback and assist in performance coaching and training initiatives.
Required Skills and Qualifications:
- Bachelor’s degree in a related discipline with at least 3 years of professional experience (or an equivalent combination of both).
- Strong analytical, organizational, and problem-solving skills.
- Proven ability to analyze operational data to identify key trends and performance issues.
- Experience using AI-driven quality monitoring tools to optimize QA processes.
- Must be able to pass a federal background check.
Preferred Qualifications:
- Prior experience in quality assurance or performance management within a contact center setting.
- Skilled in creating staff training materials and quality documentation.
- Excellent communication abilities for feedback delivery and calibration sessions.
If you’re looking for a rewarding opportunity to make a measurable impact in a growing organization, this role offers the flexibility, growth potential, and innovative tools you need to thrive.
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