[Hiring] Quality Analyst REMOTE USA

Position: Quality Analyst

Date Posted: October 28, 2025

Industry: Customer Service / Quality Assurance

Employment Type: Full Time

Experience: 3+ years of relevant professional experience or equivalent combination of education and experience

Qualification: Bachelor’s degree in a relevant field or equivalent experience

Salary: $50000 to 60000

Location: United States – REMOTE

Company: Maximus

Description:
Maximus is seeking a highly motivated and detail-oriented Quality Analyst to join our remote team. This role is responsible for evaluating staff performance, conducting internal audits, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will combine strong analytical abilities with excellent communication skills to support continuous improvement across operations.

Key Responsibilities:

• Conduct internal audits to ensure quality metrics are met.
• Develop, update, and revise procedures in response to operational changes.
• Analyze operational performance data and generate routine and ad hoc reports.
• Conduct monitoring activities and audits to support project quality.
• Identify trends, gaps, and corrective actions based on quality program data.
• Assist with staff training and resource materials, including guides, charts, and workflows.
• Participate in calibration sessions to maintain consistency in quality evaluations.
• Utilize AI tools and technologies for data analysis, reporting, and quality assurance activities.
• Take calls as needed to support operations and maintain service levels.
• Participate in pilots and provide feedback to enhance quality metrics.
• Perform additional duties assigned by management.

Remote Position Requirements:

• Hardwired internet (ethernet) connection with download speed of 25 Mbps and upload of 5 Mbps (10 Mbps preferred).
• Private work area with adequate power source.
• Ability to pass a federal background check.

Minimum Requirements:

• Monitor agent interactions and provide constructive feedback.
• Meet daily, weekly, and monthly monitoring goals.
• Strong organizational skills to manage monitors across multiple business lines.
• Collaborate in developing and revising procedures.
• Analyze operational and quality data to identify trends and opportunities for improvement.
• Support creation and maintenance of staff resource materials.
• Utilize AI tools to enhance QA processes, reporting, and decision-making.

EEO Statement:
Maximus is an equal opportunity employer, evaluating applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other legally protected characteristics.

Compensation & Benefits:

• Salary is based on factors including location, experience, job duties, and internal alignment.
• Benefits include health insurance, life and disability coverage, retirement savings plan, paid holidays, and paid time off.
• Short- and long-term incentives and program-specific awards may be provided.

Accommodations:
Maximus provides reasonable accommodations during the employment process. Contact People Operations at applicantaccommodations@maximus.com for assistance.

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