[Hiring] Product Support Specialist REMOTE USA
Position: Product Support Specialist
Date Posted: August 1, 2025
Industry: Financial Services / Construction Lending
Employment Type: Full Time
Experience: Not Specified
Qualification: Not Specified
Salary: Confidential
Location: United States REMOTE
Company: Builders Capital
Description:
Builders Capital, the nation’s premier private construction lender, is seeking a Product Support Specialist to strengthen its internal and client-facing technology services. In this role, you’ll serve as a key support resource for both employees and external clients as they interact with Builders Capital’s proprietary software systems. You will be tasked with managing help desk inquiries, troubleshooting issues, and ensuring all support requests are handled in line with business policies and operational workflows.
This opportunity is perfect for someone with strong communication skills, a proactive mindset, and a passion for streamlining user experiences through technology and responsive support.
Key Responsibilities:
• Handle and respond to support requests from employees and client-facing teams using multiple communication channels
• Prioritize incoming issues based on urgency, deadlines, and potential impact
• Route unresolved problems to the correct department or technical expert
• Adhere to Service Level Agreements (SLAs) for issue resolution and maintain consistent follow-up until closure
• Gather feedback from internal and external users to identify potential improvements to our software platforms
• Monitor help desk patterns and suggest systemic or product-related enhancements
• Develop and maintain a detailed Knowledge Base to document fixes, guides, and best practices
• Deliver step-by-step instructions to users in a clear, concise, and user-friendly manner
• Conduct remote troubleshooting sessions when required
• Support leadership with ad hoc assignments and special projects as needed
What You’ll Need to Be Successful:
• Ability to work Pacific Time (PST) hours is required
• Strong attention to detail to ensure accuracy in support ticket processing and follow-through
• Team-oriented approach—collaborating with internal teams to resolve client challenges and system-related issues
• Proactive attitude—taking ownership of challenges and acting independently to improve workflow efficiency
• Flexible and adaptable in handling evolving responsibilities or changes in project scope
Perks & Benefits:
• Work in an innovative, fast-paced environment with cutting-edge technology in the construction finance space
• Enjoy flexible work arrangements that promote work-life balance
• Join a national team that is redefining construction financing for developers, builders, and homeowners across the U.S.
• Builders Capital pays 100% of employee medical insurance premiums (PPO and HSA options available)
• Annual company contributions to Health Savings Account (HSA) for those enrolled in the HSA plan
• Competitive salary packages that reflect experience and dedication
• Take advantage of 3 weeks of paid time off annually
• Celebrate 10 paid holidays each year for rest, family time, or personal pursuits
Builders Capital is committed to fostering a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer (EEO) and encourage applicants from all backgrounds to apply. This is a full-time, exempt role, and responsibilities may evolve to meet business needs.
Disclaimer: The job information presented above has been carefully structured and written for clarity and ease of understanding. All rights and job details belong to the original poster, recruiter, or organization. The post is based on publicly available content sourced from recruiter/company pages. Names may be withheld for confidentiality. We do not claim ownership or responsibility for the hiring process.
