[Hiring] Pricing and Customer Service Executive Dubai UAE
Position: Pricing and Customer Service Executive
Date Posted: August 21, 2025
Industry: Logistics & Freight Forwarding
Employment Type: Full Time
Experience: 2–5 years of experience in freight forwarding
Qualification: Bachelor’s degree or diploma in Logistics, Supply Chain, or Business Management
Salary: AED 4000 to 7000
Location: Al Qusais, Dubai, United Arab Emirates
Company: Green Vision Logistics
Description:
[Job Title: Pricing and Customer Service Executive
Green Vision Logistics is seeking a dedicated and detail-oriented Pricing and Customer Service Executive (Female) to join our team in Dubai. This role combines competitive pricing management with high-quality customer service across both international freight forwarding and express courier operations.
✅ Key Responsibilities:
- Source competitive rates from carriers, courier partners, and agents across air, sea, road, and courier services.
- Prepare and deliver precise quotations for freight (LCL/FCL/air/road) and courier shipments (domestic and international).
- Maintain updated rate databases, tariffs, and profit margin tracking tools.
- Assist sales teams with pricing proposals, special rate negotiations, and client queries.
- Handle inquiries, bookings, and follow-ups from customers to ensure smooth service delivery.
- Provide regular shipment updates, transit times, and delivery confirmations to clients.
- Resolve service-related issues, delays, and customer complaints professionally and efficiently.
- Coordinate with operations and logistics teams to ensure timely execution of shipments.
- Collaborate with sales, operations, and documentation teams to align pricing with service quality.
- Manage freight and courier bookings and track shipments for timely delivery.
- Monitor KPIs, including quote response times, conversion rates, and customer satisfaction metrics.
- Submit reports detailing pricing performance and customer service outcomes.
✅ Key Skills & Competencies:
- Strong understanding of freight forwarding (air, ocean, road) and courier logistics.
- Skilled in negotiating rates with carriers and courier partners.
- Excellent communication and customer service abilities.
- Proficient in Excel and analytical tasks.
- Knowledge of Incoterms, customs clearance processes, and delivery networks.
- Ability to multitask and manage time-sensitive requests effectively.
✅ Qualifications:
- Bachelor’s degree or diploma in Logistics, Supply Chain, or Business Management.
- 2–5 years of relevant experience in freight forwarding.
- Familiarity with CargoWise, TMS, or courier booking platforms (DHL, FedEx, Aramex, etc.).
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
