[Hiring] Practice Support Specialist REMOTE USA
Position: Practice Support Specialist
Date Posted: December 15, 2025
Industry: Healthcare / Health IT
Employment Type: Full Time
Experience: Minimum of 4 years in healthcare application troubleshooting or interoperability
Qualification: Bachelor Degree in Health Informatics, Information Technology, or related fields; 4+ years experience working in healthcare interoperability, troubleshooting healthcare application/data issues, or equivalent combined competencies
Salary: $75,000 – $90,000 a year
Location: Nashville, TN, REMOTE
Company: Aledade, Inc.
Description:
Join Aledade as a Practice Support Specialist and play a pivotal role in supporting independent healthcare practices to deliver exceptional patient care. This remote position requires tackling complex technical challenges and becoming a trusted problem solver for healthcare providers. You’ll work deeply with healthcare technology systems, troubleshoot data flows, resolve connectivity issues, and directly impact the efficiency of medical practices.
Primary Duties:
- Assist customers with technical issues beyond standard analyst scope
- Troubleshoot tickets requiring in-depth technical expertise
- Handle multiple support issues simultaneously
- Escalate issues to next-level support to minimize resolution times
- Diagnose root causes and implement corrective actions
- Troubleshoot SFTP and VPN connectivity issues with Foundation team support
- Triage and escalate vendor-reported issues
- Execute project-related tasks under supervision from initiative owners
Minimum Qualifications:
- Four or more years’ experience troubleshooting application issues in healthcare
- Competency in HL7 SIU and/or ADT, HIPAA X12 837, or CCDA
- Experience using SQL and managing SFTP/VPN connectivity
- Strong time management, attention to detail, and proactive problem-solving skills
- Excellent communication with stakeholders, including upward reporting
- Bachelor’s degree in relevant field
Preferred Qualifications:
- Familiarity with Mirth interface engine
- Experience in virtual healthcare support environments
Who We Are:
Aledade empowers independent primary care practices through value-based care. Founded in 2014, we provide a supportive, collaborative, and inclusive culture that celebrates diversity and innovation. Employees enjoy flexible schedules, comprehensive benefits, stock options, sabbaticals, parental leave, and opportunities for career growth while making a meaningful impact on patient care.
Benefits Include:
- Health, dental, and vision insurance
- 401(k) with up to 4% match
- Paid time off and holidays
- Paid parental leave and sabbatical
- Educational assistance and clinical reimbursement programs
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