[Hiring] Pendo Content Developer REMOTE USA
Position: Pendo Content Developer
Date Posted: May 5, 2026
Industry: Software / Insurtech / Product Experience / Customer Success
Employment Type: Full Time
Experience: 2+ years in Pendo content development or product marketing / customer success or related field required
Qualification: Bachelor’s Degree in Marketing, Communications, IT, or related field (or equivalent experience)
Salary: $70,000 – $94,000 USD
Location: United States REMOTE
Company: Applied Systems
Description:
Applied Systems is a leading name in the Insurtech industry with over four decades of experience in transforming insurance through innovative software and services. The company is currently seeking a Pendo Content Developer to enhance in-product user experience and drive customer engagement through advanced in-app guidance solutions. This role focuses on building impactful digital content that improves product adoption and supports customer success across platforms.
The selected candidate will work closely with cross-functional teams including Product, UX, Marketing, Support, and Customer Experience to design, develop, and optimize in-app messaging experiences using the Pendo platform. This is an opportunity to contribute to a fast-evolving digital environment where innovation and user experience are at the core of business growth.
Key Responsibilities:
• Design, create, test, and deploy high-quality in-app content including guides, tooltips, walkthroughs, surveys, and announcements using Pendo
• Act as the subject matter expert for Pendo tools, features, and analytics
• Utilize advanced Pendo analytics to improve product adoption and user engagement
• Collaborate with Product, UX, Marketing, and Customer Success teams to ensure consistent and on-brand messaging
• Train internal teams, OEM partners, and clients on best practices for Pendo usage
• Continuously improve in-app content strategy based on user behavior, insights, and industry trends
• Use JavaScript to customize and optimize Pendo content, tagging, and analytics performance
• Manage multiple projects while ensuring accuracy, quality, and timely delivery
Requirements:
• Minimum 2+ years of experience in Pendo content development, product marketing, or customer success
• Strong expertise in Pendo Engage and Adopt platforms
• Excellent writing, editing, and content creation skills with strong attention to detail
• Experience working in cross-functional and fast-paced environments
• Strong analytical mindset with the ability to interpret data and insights
• Working knowledge of JavaScript
• Experience using Jira or CMS tools preferred
Additional Preferred Skills:
• Experience with Pendo Adopt platform
• Background in agency, brokerage, or Applied Systems products
• Ability to write or understand French is a plus
• Training or instructional design experience is an advantage
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