[Hiring] Peer Support Specialist REMOTE USA

Position: Peer Support Specialist

Date Posted: August 21, 2025

Industry: Behavioral Health / Mental Health Services / Call Center

Employment Type: Full Time

Experience: Experience as a Peer/Recovery Support Specialist; minimum 1 year office volunteer or work experience

Qualification: GED / High School Diploma (Peer/Recovery Support Specialist certification preferred)

Salary: $19.66 – $21.69 per hour

Location: Remote — Applicants must reside in Colorado, United States

Company: Solari, Inc.

Description:
Overview:
Solari, Inc. is hiring a compassionate Peer Support Specialist to deliver empathetic, recovery-focused phone support from home. This remote role requires candidates to live in Colorado and offers a structured shift pattern to provide consistent peer-to-peer connection for callers seeking emotional support and resources.

Work Schedule:

• Shifts: Sunday, Tuesday–Thursday, Saturday
• Hours: 12:30 PM – 9:00 PM (per scheduled shift)
• Note: Immediate remote work from home; applicants must be Colorado residents.

What You’ll Do:

• Provide warm, respectful, and non-judgmental phone support using person-first language and mutual, recovery-oriented engagement.
• Listen actively to callers experiencing loneliness, fear, isolation or lack of supports and help them clarify feelings and coping strategies.
• Encourage hope, self-direction and empowerment rather than offering direct solutions.
• Share information about community-based services and referrals when appropriate.
• Recognize crisis situations and follow established procedures to connect callers to crisis services.
• Document all significant interactions in the electronic health record in accordance with organizational policy.
• Operate within HIPAA standards when using or disclosing protected health information.
• Contribute to call center initiatives and collaborate with team members to maintain service quality.

Knowledge, Skills & Abilities:

• Lived experience in recovery and the ability to use that experience to connect authentically with callers.
• Strong interpersonal and verbal communication skills; empathetic and patient approach.
• Ability to maintain professional boundaries and act accountably to individuals served.
• Demonstrated reliability for scheduled shifts, meetings and training.
• Openness to feedback, continuous learning and personal/professional growth.

Education & Experience:

• Prior experience working as a Peer/Recovery Support Specialist is preferred.
• At least one year of office volunteer or paid work experience required.
• Completion of Peer/Recovery Support Specialist certification is preferred but not mandatory.
• GED or high school diploma required.

Technical Requirements:

• Remote role — must be a Colorado resident.
• Wired Ethernet connection required (Cat5e or better). Wi-Fi / wireless-only connections are not permitted. Organization can provide Ethernet cabling if needed.

Compensation:

• Pay Range: $19.66 USD – $21.69 USD (final placement within range will depend on applicable education and experience).

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