[Hiring] Payment Recovery Specialist REMOTE USA
Position: Payment Recovery Specialist
Date Posted: November 1, 2025
Industry: Healthcare / Behavioral Health Services
Employment Type: Full Time
Experience: Minimum of 3 years in healthcare clerical work
Qualification: High School Diploma or GED required; Associate Degree preferred
Salary: $22.00 – $23.00 per hour (Depending on Experience)
Location: United States, REMOTE
Company: Family Care Center
Description:
Family Care Center is one of the nation’s fastest-growing behavioral health providers, founded by two U.S. Army Veterans with a mission to transform lives by elevating behavioral healthcare. With nearly 30 outpatient clinics across Arizona, Colorado, Florida, Tennessee, and Texas, we remain committed to providing care for service members, Veterans, their families, and individuals of all ages.
Why Join Us:
• Caring & Supportive Culture: We prioritize the well-being of our team through wellness programs, volunteer activities, and a positive, inclusive environment.
• Growth Opportunities: Clear career paths are available for professional and personal advancement.
• Balanced Lifestyle: Enjoy a fulfilling career without evening or weekend hours, maintaining work-life harmony.
• Collaborative Team: Work alongside skilled behavioral health professionals and supportive leadership to make a real impact.
• Strong Retention Rates: Our compassionate environment has led to an impressive provider retention rate of 88%.
• Comprehensive Benefits: We offer medical, dental, fertility, retirement, wellness programs, and profit-sharing plans.
Position Overview:
The Payment Recovery Specialist is responsible for overseeing denials management and identifying underpayments by payers. This includes conducting detailed root-cause analyses, handling escalated denials, and collaborating with the billing team to develop denials management training and guidelines.
Key Responsibilities:
• Perform root-cause analysis on denials to identify process improvement opportunities.
• Gather, analyze, and interpret complex data to develop effective workflows.
• Collaborate on appeals, follow up with payors, and assist with required documentation such as medical necessity letters.
• Resolve payment discrepancies by referencing contract matrices and ensuring compliance with reimbursement terms.
• Communicate with internal and external customers to answer questions, take payments, and resolve issues.
Minimum Qualifications:
• High School Diploma or GED (Associate Degree preferred).
• At least 3 years of healthcare clerical experience.
• Proficiency in Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Excellent teamwork and communication skills.
Supervisory Responsibility: None
Location: Fully Remote (United States)
Family Care Center is an Equal Opportunity Employer, committed to fair employment practices and diversity in the workplace.
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