[Hiring] Patient Intake Specialist REMOTE USA
Position: Patient Intake Specialist
Date Posted: August 5, 2025
Industry: Healthcare
Employment Type: Full Time
Experience: 3+ years in a patient-facing role (intake, case management, care navigation, or social services)
Qualification: Knowledge of Medicare and the U.S. healthcare system
Salary: $20/hour plus performance bonuses (~$250/week additional potential)
Location: Orlando, United States REMOTE
Company: Understood Care
Description:
Understood Care is actively hiring a Patient Intake Specialist to join our growing remote team. We are committed to reshaping how Medicare patients experience healthcare by offering empathetic, human-centered support that demystifies insurance processes and connects patients with the care they deserve.
As the first point of contact for our patients, you’ll play a vital role in setting the tone for a positive and empowering care journey. Your work ensures a seamless intake experience and paves the way for successful patient-provider interactions.
Responsibilities:
• Respond promptly and warmly to incoming patient phone calls
• Make outbound calls to confirm appointments and clearly communicate our services
• Guide patients through the intake process and ensure their understanding
• Record key intake information accurately in internal systems
• Collaborate with MDs, NPs, and Care Advocates for effective patient handoffs
• Conduct follow-ups to confirm patients are fully onboarded and satisfied
Requirements:
• At least 3 years in a direct patient-facing or supportive healthcare role
• Solid understanding of Medicare and U.S. healthcare navigation
• Exceptional communication skills and the ability to build rapport quickly
• Strong organizational skills with a keen eye for detail
• Proficiency using EHR systems, CRMs, or other digital healthcare platforms
• Passion for equitable healthcare and supporting vulnerable populations
• Bilingual language skills (e.g., Spanish, Mandarin) are highly desirable
What We Offer:
• A mission-driven team committed to making a difference
• Remote work flexibility within a supportive and purpose-driven culture
• Paid training and administrative time
• Growth opportunities within a fast-paced healthcare startup
• Performance-based bonuses on top of base pay
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
