[Hiring] Patient Financial Counselor I REMOTE USA

Position: Patient Financial Counselor I

Date Posted: September 13, 2025

Industry: Healthcare / Medical Billing / Patient Financial Services

Employment Type: Full Time

Experience: Typically less than 1 year of related experience (medical collections, call center or patient payment collection preferred)

Qualification: High School diploma or equivalent

Salary: $17.75 – $21.00 per hour + annual bonus (up to 5% of base pay)

Location: Remote, United States

Company: Hanger, Inc.

Description:

Why Us?
Hanger, Inc. is the world’s leading provider of orthotic and prosthetic services and products, with a legacy of clinical innovation spanning more than a century. Our Patient Care segment operates the largest network of O&P clinics nationwide, and our Products & Services arm supplies devices and rehabilitative solutions across the market. We are mission-driven — focused on empowering human potential through superior patient care, outcomes and value.

Could This Be For You?
We are seeking a remote Patient Financial Counselor who can guide patients through payment options and financial arrangements for their care. This role is ideal for someone who communicates clearly, handles sensitive conversations professionally, and understands the end-to-end revenue cycle from scheduling through collections. Candidates must be able to work the 8:00 AM–5:00 PM PT shift.

Your Impact

• Promote Hanger’s values through every patient interaction.
• Communicate effectively with patients and insurance payers by phone and fax.
• Coordinate financial aspects of patient care with clinic teams.
• Document and report payment activities accurately and promptly.
• Verify insurance coverage and ensure accounts are prepared for timely billing with proper documentation.
• Educate patients about payment plans, financial assistance options and out-of-pocket responsibilities.
• Negotiate patient payment arrangements and collect payments by phone when required.
• Review and process forms for patients and insurers; prepare documentation for third-party demands.
• Support company procedures for financial screening, collections and account follow-up.

Minimum Qualifications

• Typically requires less than 1 year of related experience; medical collections, high-volume medical office or call center background preferred.
• High School diploma or equivalent.
• Comfortable handling difficult conversations and collecting payments over the phone.
• Able to work the required 8:00 AM–5:00 PM PT schedule.

Additional Success Factors

• Strong organizational, analytical and problem-solving skills.
• Ability to prioritize tasks in a fast-paced environment and manage multiple responsibilities.
• Excellent interpersonal, written and verbal communication skills.
• Resourceful team player who builds trusting relationships with patients and colleagues.
• Familiarity with HIPAA and basic medical insurance terminology.
• Working knowledge of ICD-9/ICD-10, HCPCS/CPT coding and FDCPA principles is advantageous.
• Proficiency in MS Word, Excel and automated billing systems; comfortable using standard office equipment.
• Understanding of state, federal and regional collection and reimbursement regulations.
• Integrity, attention to detail, and a patient-centered mindset.

Pay Range
$17.75 to $21.00 per hour, plus an annual bonus of up to 5% of base pay (range posted to comply with wage transparency laws; final pay depends on skill, experience, geography and other factors).

Our Investment in You

• Competitive compensation and potential annual bonus.
• Paid time off, 8 paid national holidays plus floating holidays.
• Medical, dental and vision benefits.
• 401(k) savings plan with employer match.
• Parental leave, flexible work schedules and part-time opportunities.
• Employee referral bonuses, mentorship programs and development resources.
• Opportunities for regional and national travel for clinical or operational roles.
• Community engagement and volunteer initiatives.

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