[Hiring] Patient Coordinator San Carlos, California, (Onsite) USA

Position: Patient Coordinator

Date Posted: October 14, 2025

Industry: Healthcare / Biotechnology / Oncology

Employment Type: Full Time

Experience: Minimum 2 years of Call Center experience and 2 years of Sales experience

Qualification: Background in Medical or Biological Sciences preferred

Salary: $65,000 – $75,000 USD

Location: San Carlos, California, United States

Company: Natera

Description:
Natera, a global leader in cell-free DNA (cfDNA) testing for oncology, women’s health, and organ health, is seeking a Patient Coordinator to join its growing team in the United States. This role is central to ensuring exceptional patient experiences and driving the success of the company’s oncology product lines. The position involves managing relationships with patients, supporting operations, and ensuring seamless testing and coordination throughout the process.

Key Responsibilities:

• Collaborate with the Field Sales team and internal departments to support existing customers.
• Evaluate patient needs and ensure smooth coordination of logistics and problem-solving.
• Maintain high-quality service and long-term relationships with patients.
• Respond promptly to data and analysis requests from various teams.
• Manage and update internal systems, including QlikView and Salesforce.
• Develop and nurture strong patient relationships to support ongoing testing and engagement.
• Handle Protected Health Information (PHI) responsibly, adhering to HIPAA and company data privacy standards.
• Complete required compliance and security training within the first 30 days of hire.

Qualifications:

• Minimum of 2 years in a Call Center role (both inbound and outbound).
• At least 2 years of experience in sales or customer-facing functions.
• Educational background in Medical or Biological Sciences preferred.
• Excellent oral communication, presentation, and organizational skills.
• Strategic thinking with a strong ability to execute and deliver results.
• Proficiency in MS Excel and analytical tools.
• Self-driven professional with a collaborative and team-oriented attitude.

About Natera:
Natera™ is a recognized innovator in genetic and molecular diagnostics, committed to making personalized genetic testing part of everyday healthcare. The company’s diverse team includes scientists, clinicians, engineers, and professionals passionate about advancing disease prevention and early detection.

What We Offer:

• Comprehensive health benefits including medical, dental, and vision coverage.
• Life and disability insurance, paid parental leave, and fertility care benefits.
• 401(k) retirement plan and commuter benefits.
• Free Natera testing for employees and immediate family members.
• Generous referral program and opportunities for professional growth.

Important Note:
Natera will only contact candidates via official @natera.com email addresses. Any other communication channels are fraudulent. The company does not conduct interviews via text or request personal details before formal recruiter contact.