[Hiring] Patient / Care Scheduling Specialist REMOTE USA
Position: Patient / Care Scheduling Specialist
Date Posted: 25 January 2026
Industry: Healthcare / Behavioral Health / Mental Health Services
Employment Type: Full Time
Experience: Minimum 2 years in customer, patient success, or support roles
Qualification: High school diploma or equivalent (additional healthcare or administrative experience preferred)
Location: United States – REMOTE
Company: Charlie Health
Description:
Charlie Health is a rapidly growing behavioral health organization dedicated to improving access to life-saving mental health treatment across the United States. The company delivers personalized, virtual care focused on meaningful connections between clients, clinicians, families, and care teams. By supporting individuals with complex mental health needs, Charlie Health is transforming how behavioral healthcare is delivered from the comfort of home.
We are currently seeking a Patient / Care Scheduling Specialist to support clients and families throughout their treatment journey. This role plays a critical part in welcoming clients after admission, building trust, coordinating care, and ensuring a seamless experience during treatment. The specialist serves as a primary point of contact for clients while collaborating closely with internal teams to proactively remove barriers to care.
Key Responsibilities:
• Place outbound calls, emails, and text messages to admitted clients to ensure successful enrollment into treatment plans.
• Support clients in understanding insurance benefits and completing financial enrollment requirements.
• Act as a liaison between clients and internal teams including Admissions, Billing, Utilization Review, Outreach, and Clinical departments.
• Respond to client-related requests from the Clinical Care team to enhance the overall patient experience.
• Identify gaps in treatment attendance and proactively contact clients to resolve attendance challenges.
• Communicate aftercare resources, such as outpatient therapy options, and assist families with post-treatment scheduling.
• Manage client schedules, including scheduling and rescheduling appointments as needed.
• Complete documentation accurately and within required timelines.
• Adapt to organizational and departmental changes to meet evolving client and family needs.
• Meet assigned KPIs, including appointment scheduling, financial agreements completed, call volume, resolution rates, and customer satisfaction scores.
Requirements:
• Strong alignment with Charlie Health’s mission, vision, and values.
• Excellent written and verbal communication skills.
• At least 2 years of experience in customer service, patient support, or client success roles.
• 1–2 years of experience using Salesforce or a similar CRM platform.
• 1–2 years of experience with contact center technology.
• Experience discussing financial matters with customers; healthcare insurance or medical billing knowledge is a strong advantage.
• Ability to multitask effectively in a fast-paced environment.
• High emotional intelligence and empathy when supporting clients and families.
• Working knowledge of HIPAA policies and procedures.
• Authorization to work in the United States with native or bilingual English proficiency.
• Proficiency with cloud-based tools such as Slack, Google Workspace, Microsoft Office, Zoom, and EMR systems.
Additional Information:
• This role is not available to candidates residing in certain U.S. states.
• Charlie Health is an Equal Opportunity Employer committed to diversity, inclusion, and belonging.
• Recruiting agencies are not permitted to submit unsolicited referrals.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
