[Hiring] Patient Account Representative I REMOTE USA
Position: Patient Account Representative I
Date Posted: November 29, 2025
Industry: Healthcare / Hospital Administration
Employment Type: Full Time
Experience: One year experience in hospital financial or patient services preferred; Minimum of relevant experience as required
Qualification: High School Diploma or GED (Preferred: Associate Degree in Health Care, Finance, or related field)
Location: Shelby Township, MI, United States, REMOTE
Company: McLaren Health Care
Description:
McLaren Health Care is seeking a Patient Account Representative I to join our team in Shelby Township, MI. This role, operating under general direction, focuses on billing, follow-up, collections, cash posting, and customer service tasks. The representative is expected to perform duties within established quality and productivity standards, supporting both inpatient and outpatient services.
Essential Functions and Responsibilities:
- Respond promptly, professionally, and courteously to all customer needs.
- Cooperate and communicate effectively with all McLaren Health Care team members.
- Contribute to continuous quality improvement initiatives.
- Complete assigned tasks accurately and timely, prioritizing work efficiently.
- Maintain confidentiality regarding patients, hospital, department, and HR matters.
Billing Responsibilities:
- Bill hospital and physician claims for inpatients and outpatients within insurance filing limits.
- Interpret third-party requirements and submit accurate claims for facility and physician services.
- Perform maintenance on patient accounts in billing and claims systems.
- Respond timely to patient and commercial inquiries by phone or correspondence.
- Contact insurance companies regarding unprocessed or unreleased bills.
- Develop professional relationships with vendors as assigned.
- Coordinate and monitor billing activities, including bone marrow transplant package pricing.
- Notify analysts regarding required edits and provide information to Denials Representative regarding trends.
Follow-Up Responsibilities:
- Perform necessary follow-up with third-party payors to obtain payments or resolve patient accounts.
- Maintain patient accounts in hospital and claims editing systems.
- Respond to all patient and commercial inquiries regarding account status.
- Contact insurance companies regarding outstanding bills.
- Monitor Age Trial Balance Report monthly and resolve third-party and self-pay claim issues.
Qualifications:
- Minimum: High School Diploma or GED
- Preferred: Associate Degree in Health Care, Finance, or related area; working knowledge of CPT, HCPCS, ICD-10; one year of hospital financial or patient services experience
Additional Information:
- Schedule: Full-time
- Daily Work Times: Standard Business Hours
- Hours Per Pay Period: 80
- On Call: No
- Weekends: No
- Requisition ID: 25005984
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