[Hiring] Operations Coordinator REMOTE USA

Position: Operations Coordinator

Date Posted: September 14, 2025

Industry: Franchising / Home Services / Operations

Employment Type: Full Time

Experience: Experience in administrative, project coordination, or operations support roles preferred

Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate

Salary: $24 – $27 per hour

Location: Remote — United States (100% remote; excluding Los Angeles County)

Company: Merry Maids / ServiceMaster Brands

Description:
Overview:
Join Merry Maids — part of the ServiceMaster Brands family — as an Operations Coordinator. This is a high-visibility, growth-oriented role that sits at the intersection of operations, project coordination and executive support. You’ll support franchisees and internal teams by managing logistics, communications and key operational programs that help the brand scale.

What We Offer:

• Comprehensive benefits including medical, dental and vision (coverage begins the first day of the month following hire).
• 401(k) match, paid time off and paid holidays (15 days PTO plus holidays, including 2 floating holidays).
• Clear career growth opportunities within a growing franchisor organization.
• Work with a lean, collaborative corporate team supporting a 400+ franchise network.

Work Location:
This role is 100% remote and can be based anywhere in the U.S., excluding Los Angeles County.

Role Summary — Operations Coordinator:
Think of this position as part executive assistant, part chief of staff — a central coordinator who keeps projects and people moving. You will handle hands-on logistics for meetings and events, prepare materials and presentations, manage calendars, run operational reports, and act as a dependable liaison between corporate teams and franchisees.

Key Responsibilities:

• Coordinate cross-functional projects that support franchisees and internal stakeholders.
• Maintain shared calendars for internal team members and the franchise network.
• Organize logistics for staff and franchisee meetings, webinars, and the annual conference (scheduling, agendas, materials, set-up, travel, accommodations, and follow-ups).
• Host virtual meetings, manage invitations/RSVPs, and support technical needs.
• Create polished presentations, reports and communications for internal and external audiences.
• Extract and organize data from platforms and Excel to support decision-making.
• Provide administrative support to leadership and help other teams on project-based tasks.
• Manage franchisee onboarding/offboarding and be the corporate point of contact for franchisee questions or complaints.
• Maintain task lists, deadlines and process documentation to keep initiatives on track.
• Quickly learn new tools and systems and flex across operational, licensing, training, and reporting tasks as business needs evolve.
• Communicate professionally and compassionately, building trust with franchisees and internal teams.
• Perform additional duties as needed to support brand and franchise success.

What You Will Bring:

• Proactive, self-starting attitude and eagerness to contribute immediately.
• Strong organizational skills, attention to detail, and excellent time management.
• Solid written and verbal communication skills.
• Comfort building presentations and working with PowerPoint, Google Suite, Excel and project management platforms.
• Ability to adapt to new technology quickly and work collaboratively across teams.
• Customer-service orientation and relationship-management skills.
• Experience in administrative, project coordination, or operations support roles — experience in startup, franchise, or small-team environments is a plus.

Compensation:
The estimated pay range for this role is $24 to $27 per hour. Actual pay will depend on factors such as experience, skills, certifications, and organizational needs.

Equal Opportunity & Accommodations:
ServiceMaster Brands is an equal opportunity employer and recruits, hires, trains and promotes without regard to protected characteristics. If you are unable to complete the application because of a disability, please request an accommodation at atweacknowledge@servicemaster.com.

California Applicants:
Background checks are required. Qualified applicants with arrest or conviction records will be considered in accordance with applicable fair chance laws.

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