[Hiring] Online Chat Representative REMOTE USA
Position: Online Chat Representative
Date Posted: October 29, 2025
Industry: Customer Service / E-commerce / Online Support
Employment Type: Full Time
Experience: Proven experience in customer service or a similar role, preferably in an online chat environment
Qualification: Estimated Qualification: High School Diploma or Bachelor’s degree preferred; relevant customer service training is a plus
Location: Denver, CO, United States – REMOTE
Company: The Cooler Co.
Description:
The Cooler Co. is seeking a friendly, proactive, and customer-focused Online Chat Representative to join our team. The ideal candidate will have strong communication skills, an ability to multitask, and a genuine passion for helping customers resolve their issues quickly and efficiently.
Key Responsibilities:
- Respond to customer inquiries via live chat in a professional, polite, and timely manner.
- Assist customers in navigating the website, answering product-related questions, and providing troubleshooting support.
- Resolve complaints and inquiries by offering clear, actionable, and effective solutions.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Provide product information, technical assistance, and guide customers through step-by-step troubleshooting when necessary.
Qualifications:
- Proven experience in customer service or similar roles, preferably in an online chat environment.
- Excellent written communication skills with clarity, friendliness, and professionalism.
- Strong problem-solving skills and the ability to handle customer concerns efficiently.
- Ability to multitask in a fast-paced, online environment.
- High attention to detail and dedication to customer satisfaction.
- Ability to work independently as well as collaboratively within a team.
- Proficient in chat software, CRM tools, and basic computer applications (Microsoft Office, Google Suite).
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
