[Hiring] Onboarding Specialist REMOTE USA
Position: Onboarding Specialist
Date Posted: December 26, 2025
Industry: Customer Success / SaaS / Technology
Employment Type: Full Time
Experience: 5+ years in Customer Success, Onboarding, Account Management, or Strategy roles
Qualification: Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
Salary: $120,000 – $150,000 annually + additional annual incentive target
Location: United States, REMOTE
Company: SearchStax
Description:
SearchStax is a leading cloud-native search platform enabling enterprises to deliver powerful search experiences efficiently and cost-effectively. Our mission is to simplify enterprise search for businesses worldwide. As a self-funded and profitable company, we serve over 1500 brand-name customers, with significant growth potential in the expanding search market.
We are seeking a highly skilled Onboarding Specialist to guide customers through the onboarding journey, ensuring a successful launch and value realization of our platform. This role focuses on early stages of the customer lifecycle, including setup, configuration, and adoption aligned with business objectives.
Key Responsibilities:
- Act as primary customer contact during onboarding, coordinating between clients, partners, and internal teams
- Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and expectations
- Educate customers on platform capabilities, best practices, and configurations to drive early adoption
- Identify risks during onboarding, escalating and collaborating as needed
- Partner with Customer Success, Solutions, and Product teams to align business goals and technical delivery
- Develop and refine onboarding materials, guides, and templates for consistency and scalability
- Track and report onboarding metrics such as completion time, adoption milestones, and risk trends
- Continuously improve onboarding experience based on customer feedback and evolving product features
Required Skills & Qualifications:
- Strong project management skills managing multiple onboarding projects concurrently
- Technical aptitude with SaaS, cloud technologies, and digital experience platforms
- Excellent written and verbal communication, customer-centric mindset
- Ability to build relationships and manage stakeholders across customer, partner, and internal teams
- Problem-solving and analytical skills
- Experience in cross-functional collaboration with Product, Sales, and Support teams
- Exposure to search, database, cloud, or infrastructure technology is a plus
- Ability to work independently in a fast-paced startup environment
Benefits & Perks:
- Remote-first work environment with collaborative US and India teams
- Competitive compensation plus stock options
- 401k match at 4%
- Comprehensive healthcare including medical, dental, and vision, fully covered for employee-only premiums
- Paid time off, flexible vacation, and holidays
- Career growth opportunities with cutting-edge cloud and open-source technologies
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