[Hiring] Office Clerk REMOTE USA
Position: Office Clerk
Date posted: 2025-05-23
Industry: other
Employment type: Full Time
Experience: 2 to 3 year
Qualification: Diploma/Degree
Location: Washington, DC , United States, REMOTE
Company: Better Hearing Centers, Inc
Description:
Better Hearing Centers, Inc.
Office Clerk (Remote)
Washington, DC ·
The Manager, Patient Care Contact Center is responsible for managing the hiring, onboarding, and engagement of contact center staff to provide excellent service to patients/customers. The Manager sets objectives, analyzes contact center metrics, ensures that the company and staff goals are consistently met and provides reliable, efficient support for patients/customers. The Manager works with Health Center Leadership and staff for continuous improvement. Core Job Responsibilities
- Develop and maintain a contact center culture focused on delivering quality support to patients/customers and employees
- Establish and maintain objectives, KPI/metrics, and aligning appropriate staffing for the contact center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Conduct daily huddles with Contact Center leadership and team
- Collect and analyze call-center statistics (scheduling and appointment conversion rates, costs, customer service metrics, accuracy, call-waiting time, etc.)
- Respond to and resolve patient inquiries and complaints
- Monitor and improve scheduling, telephone handling, quality assurance standards, and other procedures
- Manage budget and track expenses
- Ensure consistent communication with all Operations and Health Center Leadership and staff, prepare reports and presentations as needed.
- Effectively manage direct reports, communicating expectations, providing coaching and feedback, monitoring and managing performance and providing development opportunities.
Perform other duties as assigned Requirements/PreferencesHigh School diploma or GED required. Bachelor’s degree in business-related field preferred.A minimum of five (5) years of experience in a contact center environment required.A minimum of three (3) years of supervisory experience in a culture focused on delivering quality support to customers/patients and employees requiredExperience in basic financial analysis (cost-effectiveness, cost benefit etc.) preferredIntermediate proficiency in MS Office requiredIntermediate proficiency with call center equipment/software programs required
