[Hiring] Member Support Representative REMOTE USA
Position: Member Support Representative
Date Posted: August 3, 2025
Industry: Banking & Financial Services
Employment Type: Full Time
Experience: 1 to 2 years of Call Center, Teller, or Retail experience
Qualification: High school diploma, GED, or equivalent
Salary: $31,464 – $53,251 (hourly pay based on location zone and qualifications)
Location: United States REMOTE
Company: Chevron Federal Credit Union
Description:
Chevron Federal Credit Union, a top-ranked and well-established financial institution with over $5 billion in assets, is seeking dedicated Member Support Representatives to join its growing virtual team. Known for fostering a dynamic workplace culture centered around respect, inclusion, and employee engagement, CFCU offers rewarding career paths supported by competitive compensation and outstanding benefits.
As a Member Support Representative, you will be the frontline of our virtual member service team—helping members with their financial needs and inquiries while delivering a high level of service through empathy, patience, and professionalism. This is an excellent opportunity for candidates looking to grow within a mission-driven organization committed to financial wellness and member satisfaction.
Key Responsibilities:
- Answer incoming calls professionally and provide accurate information about credit union membership, accounts, and services
- Process routine non-cash transactions such as account transfers, loan payments, and check disbursements
- Perform basic account maintenance tasks like address updates, card resets, and password changes using systems like DocuSign
- Troubleshoot online banking and mobile access issues, including bill pay and multi-factor authentication
- Refer relevant products and services to members and assist in generating interest
- Research and resolve member concerns, escalating complex cases as needed to meet service expectations
- Track trends and recurring system issues to support process improvement
- Accurately record all member interactions in the CRM system
- Place outbound service calls for follow-ups and new member introductions (e.g., solar loan welcome calls)
- Stay informed by reviewing internal updates and completing mandatory training modules
- Support departmental functions and perform additional duties assigned by the Call Center Manager
Additional Role Expectations:
- Maintain strict confidentiality of all member and credit union data
- Demonstrate high attendance reliability, which is critical for this remote role
- Embrace learning opportunities and adapt to new systems quickly
- Work effectively both independently and collaboratively
Requirements:
- 1 to 2 years of experience in call center, retail, or teller environments
- High school diploma, GED, or equivalent required
- Comfortable with MS Office applications and video conferencing tools like Zoom
- CRM and document management system familiarity preferred
- Typing speed of 40 WPM and strong written/verbal communication skills
- Empathetic, accountable, and driven by a commitment to quality service
Physical Requirements:
- Prolonged use of a computer (up to 8 hours/day)
- Occasional lifting up to 20 pounds
- Extensive telephone usage
Compensation & Benefits:
Compensation is provided on an hourly basis, with annualized estimates based on 2,080 hours per year:
- Zone 1: $38,728 – $53,251
- Zone 2: $35,242 – $48,458
- Zone 3: $32,776 – $45,066
- Zone 4: $31,464 – $43,264
Chevron Federal Credit Union also offers:
- Bonus and incentive opportunities
- 401(k) with 8% company contribution
- 80% company-paid medical, dental, and vision coverage
- Paid Time Off (PTO) and sabbatical leave
- Tuition reimbursement and career development support
To view more about benefits, visit: https://www.chevronfcu.org/about-us/careers
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