[Hiring] Medical Support Assistant (MSA) REMOTE USA
Position: Medical Support Assistant (MSA)
Date Posted: 27 October 2026
Industry: Healthcare Services / Medical Administration
Employment Type: Full Time
Experience: Minimum 6 months of customer service experience
Qualification: High School Diploma or General Educational Development (GED) equivalency
Salary: $18.74 – $22.00 per hour
Location: United States | REMOTE
Company: International SOS Government Medical Services
Description:
International SOS Government Medical Services is hiring a Medical Support Assistant (MSA) to provide remote administrative and scheduling support for Veterans receiving healthcare services through a coordinated medical network. This role focuses on appointment coordination, referral management, record maintenance, and ensuring patients have timely access to appropriate care.
The successful candidate will communicate with Veterans, healthcare providers, and internal teams while maintaining accurate records and handling confidential information. This is a non-clinical administrative position that supports healthcare operations through efficient scheduling and documentation management.
Key Responsibilities:
• Schedule, track, and manage patient appointments while completing required pre-appointment and follow-up communications.
• Process and monitor referrals while coordinating authorized care with community healthcare providers.
• Maintain accurate patient demographic, insurance, emergency contact, and administrative records.
• Review and process health records, electronic orders, referrals, appointment updates, faxes, and related documentation.
• Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
• Manage assigned tasks independently while meeting workload and service expectations.
• Protect confidential patient information and escalate scheduling or system-related issues when required.
Requirements:
• High School Diploma or GED equivalency.
• Minimum 6 months of customer service experience.
• Ability to type at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or Permanent Resident Card required.
• Ability to successfully complete required background screening, including Public Trust determination.
• Ability to sit or stand for extended periods and occasionally bend, stoop, or lift up to 15 pounds.
• Strong communication, organization, and administrative skills.
Strong knowledge of:
• Healthcare scheduling and administrative support
• Medical terminology and patient record management
• Customer service, documentation, and confidential information handling
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