[Hiring] Medical Records Administrator REMOTE USA

Position: Medical Records Administrator

Date Posted: August 23, 2025

Industry: Healthcare

Employment Type: Full Time

Experience: 1+ years (operations support / administrative role)

Qualification: High School Diploma / GED

Salary: $16.00 – $27.69 per hour

Location: Dallas, TX, United States — National Remote (within the U.S.)

Company: Optum

Description:
This is a National Remote role — you can telecommute from anywhere within the United States while tackling challenging casework. Optum is a global healthcare organization using technology to improve care and health outcomes. In this role you’ll support investigations, recoveries and claim resolutions for health plans, commercial clients and government entities, while working alongside a diverse team committed to inclusive, high-quality care.

Work Schedule & Training:

• Full-time (40 hours/week) — Monday to Friday.
• Must be flexible to work any 8-hour shift within 8:00 AM – 8:00 PM EST; occasional overtime may be required.
• 4 weeks of on-the-job training will be provided and scheduled to align with your availability.

Primary Responsibilities:

• Respond promptly to questions from assigned team members and management about internal processes and procedures.
• Be available to support teammates and provide ongoing coaching and development.
• Handle escalated calls, anticipate customer needs and develop proactive solutions.
• Mentor team members through side-by-side training and regular feedback.
• Research and advise on applicability of laws, regulations and contractual requirements to cases.
• Prepare and deliver training opportunities and job aids for the team.
• Provide or obtain settlement authorityfollowing internal guidelines and client expectations.
• Perform monthly oversight of assigned team members’ work and share results.
• Identify trends that impact business operations and escalate or resolve as appropriate.
• Collaborate with management and business partners to resolve issues and create consistent team processes.
• Create and deliver client reporting as required.
• Prioritize and organize your own workload to meet deadlines and support special projects as assigned.

Required Qualifications:

• High School Diploma / GED.
• 1+ years experience in an operations support or administrative role (day-to-day administrative responsibilities).
• Proficiency with Microsoft Word (for documentation) andMicrosoft Excel (for reporting/data entry).
• Ability to work full-time and flexible shift schedules within the business hours noted; occasional overtime may be required.

Preferred Qualifications:

• Experience with medical records.
• 1+ years of healthcare customer service experience.

Telecommuting Requirements:

• Keep company sensitive documents secure (when applicable).
• Maintain a dedicated work area separate from living spaces that ensures information privacy.
• Reside where you can receive a UnitedHealth Group–approved high-speed internet connection or use an existing high-speed service.

Soft Skills:

• Excellent organizational skills.
• Remote workers must adhere to UnitedHealth Group’s Telecommuter Policy.

Compensation & Benefits:

• Hourly pay range: $16.00 – $27.69 per hour (based on factors such as local labor market, education, experience, certifications).
• Additional benefits may include a comprehensive benefits package, incentive programs, equity purchase options and 401(k) contributions — eligibility rules apply.

Application Deadline: This posting will remain open for a minimum of 2 business days or until a sufficient candidate pool is collected; it may be removed earlier due to applicant volume.

Equal Opportunity & Other:
UnitedHealth Group is committed to helping people live healthier lives and making the health system work better for everyone. We are an Equal Employment Opportunity employer and consider qualified applicants without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other legally protected characteristic. UnitedHealth Group is a drug-free workplace; candidates must pass a drug test prior to employment.

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