[Hiring] Marketplace Support Specialist REMOTE USA
Position: Marketplace Support Specialist
Date Posted: November 4, 2025
Industry: E-commerce / Technology
Employment Type: Full Time
Experience: 1+ years of hands-on experience with US Marketplaces (Amazon, eBay, Target, etc)
Qualification: Bachelor’s degree in Computer Science, Marketing, Information Systems, or a related field (or equivalent experience)
Salary: $20–$31 per hour
Location: United States REMOTE
Company: BigCommerce / Commerce
Description:
BigCommerce, under the parent company Commerce, is empowering businesses to innovate and grow with its AI-driven commerce ecosystem. As part of our dynamic team, the Marketplace Support Specialist will troubleshoot client issues, manage imports/exports, order automation, and re-categorizations while following Feedonomics and industry best practices. This role requires creating dynamic, scalable solutions to solve problems efficiently, maintaining client satisfaction, and supporting internal teams.
Key Responsibilities:
- Manage Client Expectations: Keep clients informed of request statuses and respond in a timely manner.
- Technical Troubleshooting: Provide dynamic solutions to client issues, assisting both clients and internal teams.
- Review and Resolve: Analyze imports/exports and order automation logs to correct errors.
- Documentation: Maintain accurate support tickets and records of solutions implemented.
- Collaboration: Work with the Onboarding and FeedBuild teams to align with client expectations.
- Task Prioritization: Handle incoming tickets, emails, and project responsibilities efficiently.
- Deadline Management: Complete tasks according to timelines set by managers and team leads.
- Resource Use: Follow policies and best practices while using company resources.
- Database Updates: Ensure client databases meet new marketplace requirements.
Skills and Qualifications:
- Proficiency with Excel, HTML, or SQL.
- 1+ years of experience with US Marketplaces such as Amazon, eBay, Target.
- Client-focused mindset with strong team orientation.
- Ability to multi-task, organize work, and meet deadlines.
- Excellent written and verbal communication skills.
- Ability to work 8 am–5 pm CST or PST.
- Demonstrates a can-do attitude and problem-solving approach.
Inclusion and Belonging:
Commerce values diversity, equity, and inclusion. All employees are encouraged to contribute their unique perspectives. Reasonable accommodations are provided for individuals with disabilities to participate fully in the hiring process and perform essential job functions.
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