[Hiring] Manager Integration Services REMOTE USA

­­­­Position: Manager Integration Services

Date posted: 2025-07-23

Industry: other

Employment type: Full Time

Experience: 2 to 4 year               

Qualification: Bachelor’s Degree holder

Salary: $210,000 – $220,000

Location: United States, REMOTE

Company: Flock Safety

Description:

Flock Safety

Manager Integration Services

United States

About the job

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale – including cities, businesses, schools, and law enforcement agencies – to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Are you a seasoned technical manager ready to scale a high-performing, customer-obsessed team? If you thrive at the intersection of technology, people leadership, and operational excellence, the Manager, Integration Managers role is a game-changing opportunity to lead change at Flock. You will be responsible for managing a team of Integration Managers, setting the standard for technical acumen and execution, driving team-wide performance, and representing the integration organization in cross-functional settings. Your blend of project management, analytical rigor, communication, and organizational leadership will be instrumental in our post-sales success and our mission to build safer communities.

Challenges You’ll Tackle

• Lead, mentor, and grow a team of Integration Managers delivering integration projects for law enforcement and public safety customers nationwide.
• Oversee project prioritization, resource allocation, and capacity planning to ensure timely and successful customer integrations.
• Maintain visibility into team performance and forecast project pipeline and resourcing needs using data-driven approaches.
• Set the standard for technical and customer-facing excellence, establishing processes for technical reviews, complex escalations, and troubleshooting support.
• Serve as escalation point for high-impact integration challenges, owning resolution and executive communication.
• Build analytics/reporting frameworks to track key metrics: integration throughput, customer impact, quality KPIs, and team efficiency.
• Partner cross-functionally with Sales Engineering, Product Management, Support, and Customer Success to drive alignment, process improvement, and innovation.
• Foster a collaborative, goal-oriented and supportive team culture in a high-growth environment.
• Champion ongoing team development through coaching, documentation, best practice sharing, and continuous learning.
• Identify hiring needs and partner with recruiting on team growth.

The Skillset

• 5+ years of experience with SaaS, networking, or systems integration, including at least 2 years in a management or team lead role.
• Technical fluency in networking, SaaS and cloud/on-prem integration (e.g., firewalls, port forwarding, routing, TCP/UDP protocols).
• Demonstrated success in project management or operations management within a technical services team: forecasting, scheduling, and workload balancing for multiple direct reports.
• Strong analytical and data visualization skills; able to turn data into insights to drive forecasting, prioritization, and team performance.
• Proven ability to manage escalations and act as a senior technical escalation point.
• Experience developing or maintaining performance dashboards, workflow documentation, or process improvements.
• Excellent communication—capable of translating business value for executives and technical detail for engineers.
• Proven team builder who inspires and develops others; experience hiring, onboarding, and driving a high-performing, customer-obsessed culture.
• Adaptability to fast-paced environments and shifting priorities; resilient under pressure and adept at managing competing deadlines.
• Experience with public safety or law enforcement customers, while not required, is strongly preferred.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired in this role at Flock Safety.

The First 30 Days

    Onboarding & Setup:

• Complete company onboarding and join initial team meetings to get acquainted with the company’s culture and structure.

    Meet Key People:

• Meet with managers and team leads to understand team roles and responsibilities.

    Learn Tools & Processes:

• Get hands-on training with essential tools and learn about internal processes, documentation, and project management methodologies.
• Review existing integration processes, project management systems, and current pipeline.

    Understand Team Functions:

• Shadow team members to learn their day-to-day work, workflows, and how they collaborate.
• Begin relationship-building 1:1s; assess team strengths and skill gaps.

    Product & Integration Knowledge:

• Begin learning Flock’s product suite, integration processes, and technical protocols. Attend customer calls to observe real-world scenarios.
• Shadow team members and receive training on integration testing, configuration, and validation.

The First 60 Days

• Begin implementing and refining key performance metrics and analytics dashboards.
• Directly support team members in project delivery and complex technical customer issues.
• Take ownership of project pipeline forecasting and resource planning, introducing new reporting or tools as needed.
• Begin leading regular team sync meetings and manage cross-functional alignment and communication.

90 Days & Beyond

• Operate as primary escalation leader for integration projects, demonstrating recognition as both a technical and leadership resource.
• Launch or iterate on key team enablement processes (e.g., documentation, onboarding improvements, post-mortem reviews).
• Deliver executive-ready reporting on team performance and integration throughput.
• Drive measurable improvements in project delivery timeliness, customer satisfaction, and team engagement.

The Interview Process

We want our interview process to be a true reflection of our culture: transparent and collaborative. Throughout the interview process, your recruiter will guide you through the next steps and ensure you feel prepared every step of the way.

• Our First Chat: During this first conversation, you’ll meet with a recruiter to chat through your background, what you could bring to Flock, what you are looking for in your next role, and who we are.
• The Hiring Manager Interview: You will meet with your potential future boss to really dive into the role, the team, expectations, and what success means at Flock. This is your chance to really nerd out with someone in your field.
• The Technical Assessment: Our technical assessment process is designed to evaluate both the hard and leadership skills critical for success as a Manager of Integration Managers at Flock Safety. As this is a people leader role at the intersection of technology, analytics, and operational excellence, the assessment will focus on the core capabilities required to drive high-performing integration teams, manage escalations, and enable measurable business outcomes.
• The Panel: Learn more about the team, responsibilities, and workflows. You should be prepared to speak about past projects, how you collaborate and communicate with others, and how you live our values. Depending on the team and role you are interviewing for, you may meet with several teammates as well as cross-functional partners.
• The Executive Review: A chance to meet an executive and view Flock from a different lens. Be prepared to ask well-thought-out questions about the company, culture, and more.

Salary & Equity

In this role, you’ll receive a starting salary around $210,000 – $220,000 base salary as well as Flock Safety Stock Options. Flock does not offer bonuses

The Perks

• Flexible PTO: We seriously mean it, plus 11 company holidays.
• Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
• Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
• Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
• Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support
• Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
• ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today – Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
• WFH Stipend: $150 per month to cover the costs of working from home.
• Productivity Stipend: $250 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.
• Home Office Stipend: A one-time $750 to help you create your dream office.
• Pet Insurance: We’ve partnered with Pumpkin to provide insurance for our employee’s fur babies.

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.