[Hiring] Live Chat Support Representative REMOTE USA
Position: Live Chat Support Representative
Date Posted: October 18, 2025
Industry: Civil Engineering / Customer Support / Technical Support
Employment Type: Full Time
Experience: Not Specified
Qualification: High school diploma or equivalent; additional coursework or experience in customer service or technical support is a plus
Location: United States, REMOTE
Company: Laka Group SRL
Description:
Laka Group SRL is seeking a Live Chat Support Representative to join our team remotely in the United States. This role is integral to delivering outstanding customer service and technical support to clients in the Civil Engineering industry. As the first point of contact, you will help resolve inquiries, troubleshoot technical issues, and ensure a positive experience for our customers.
Key Responsibilities:
• Respond promptly and professionally to live chat inquiries
• Provide technical support and guidance to customers
• Troubleshoot and resolve customer issues efficiently
• Escalate complex problems to appropriate internal teams
• Maintain accurate and up-to-date records of customer interactions
Qualifications and Skills:
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Previous experience in customer service or technical support is advantageous
• Familiarity with Civil Engineering terminology is preferred
• Proficiency with live chat software and CRM systems
• Basic understanding of technical concepts
• Ability to work independently and collaboratively within a team
Benefits:
Joining Laka Group SRL offers the opportunity to work with a dynamic team in the Civil Engineering industry. Employees enjoy competitive compensation, training and development opportunities, and a supportive work environment that values your contributions.
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