[Hiring] Live Chat Specialist REMOTE USA
Position: Live Chat Specialist
Date posted: 2025-07-29
Industry: Other
Employment type: Full Time
Experience: 2 to 5 year
Qualification: Bachelor’s Degree holder
Salary: USD 25 – 35/hour
Location: United States, REMOTE
Company: Emma of Torre ai
Description:
Emma of Torre ai
Live Chat Specialist
United States
About the job
I’m helping Zambrero find a top candidate to join their team full-time for the role of Live Chat Specialist.
You will deliver fast, empathetic chat support to enhance each customer’s experience
Compensation:
USD 25 – 35/hour
Bonuses (up to 20% of base compensation)
Location:
Remote: United States
Mission of Zambrero:
At Zambrero, our mission is to serve fresh, modern Mexican-inspired food with a purpose. We are driven by a deep commitment to fight world hunger through our Plate 4 Plate initiative, delivering millions of meals to those in need. Inspired by intuition, innovation, and compassion, we aim to nourish our customers while creating a global impact — one plate at a time.
What makes you a strong candidate?
- You are proficient in Customer success, Customer service, Chat support.
- English – Fully fluent
Responsibilities and more:
Responsibilities:
- Respond to customer inquiries and issues in a timely and professional manner through live chat.
- Provide accurate information and solutions to customers’ questions and concerns.
- Escalate complex issues to the appropriate team members for resolution.
- Maintain detailed records of customer interactions and transactions.
- Identify and report trends in customer inquiries to improve overall customer experience.
Qualifications:
- Excellent written communication skills.
- Strong problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Previous experience in customer service or live chat support is a plus.
- Comfortable working remotely and independently.
- Desired Skills and Experience
- Customer success, Customer service, Chat support
