[Hiring] Live Chat Operator REMOTE USA
Position: Live Chat Operator (Remote)
Date Posted: December 14, 2025
Industry: IT Service Management / Customer Support / Technology
Employment Type: Full Time
Experience: Less than 1 year
Qualification: Estimated Qualification like Bachelor Degree holder, Diploma/Degree/Certificate
Salary: $118,260 – $195,820 Annual
Location: East Hanover, NJ, REMOTE, United States
Company: Alloy Software
Description:
Join Alloy Software, Inc as a Live Chat Operator and become part of a team dedicated to delivering exceptional IT Service Management solutions. In this role, you will engage with customers in real-time, addressing their questions, troubleshooting technical issues, and ensuring a seamless customer experience. Alloy Software is recognized globally for helping organizations automate IT operations and maintain high-quality services.
Daily Responsibilities:
- Respond promptly to customer inquiries via live chat
- Assist customers with troubleshooting technical issues and provide guidance
- Escalate complex problems to the appropriate team members
- Maintain accurate records of customer interactions
- Collaborate with other departments to resolve customer concerns efficiently
Required Skills:
- Excellent written and verbal communication skills
- Strong problem-solving abilities and analytical thinking
- Ability to multitask and prioritize work effectively
- Attention to detail and accuracy
- Customer-focused mindset and service orientation
Nice To Have Skills:
- Previous experience in customer service
- Knowledge of IT Service Management concepts
- Familiarity with live chat platforms and software
Technical Skills:
- Proficiency in Microsoft Office Suite
- Basic understanding of IT systems and processes
Salary And Benefits:
- Annual Salary: $118,260 – $195,820
- Health Insurance, Life Insurance, Dental and Vision Insurance
- 401(k) retirement plan
- Flexible schedules and work-from-home options
- Health & wellness programs
- Paid vacation, sick leave, and holiday pay
Company Information:
Founded in 2002, Alloy Software is a leading provider of IT Service Management, Service Desk, and IT Asset Management solutions. Serving organizations across industries including finance, healthcare, higher education, technology, public sector, retail, and manufacturing, Alloy Software helps companies automate IT operations and maintain seamless service delivery. The company has earned multiple industry accolades for its innovative solutions and services.
DEI Statement:
Alloy Software values a diverse, equitable, and inclusive workplace where every employee feels respected and valued. Diversity is seen as a driver of innovation and creativity, and the company strives to celebrate individual differences.
EEO Statement:
Alloy Software is an equal opportunity employer. We are committed to creating a work environment free from discrimination and harassment, promoting fairness and equality for all employees.
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